Loading Outgoing Calls Into Voiceguide

[SupportTeam]

Socrates wrote:

 

Hi there,

 

I’m looking for a solution that will simply provide a customer with a PIN that is generated in ASP.NET/VB.NET through an out-bound phone call. The PIN will then have to be entered on the web form to complete the validation process.

 

I will appreciate any information on whether or how VoiceGuide can be used to that end.

 

Kind regards,

Socrates

 

[SupportTeam]

This is quite straightforward to achieve, and can be done in a number of ways.

 

The approaches that can be used to load new outgoing calls into the VoiceGuide Dialer are detailed here: http://www.voiceguide.com/vghelp/source/ht...iallistinto.htm

The XML "Out Dial file" is the easiest approach, you just save the file with XML information in it and VoiceGuide reads it in and makes the calls.

 

A common approach also is to setup a separate OutDial database using MySQL or SQLServer etc. and tell VoiceGuide to read new outgoing call information form that database. More information this is here: http://www.voiceguide.com/vghelp/source/ht...ialque_odbc.htm

 

The PIN number can be passed to the outgoing script by specifying a "Result Variable" at the time the call is loaded and the VoiceGuide script can then just read out the contents of the Result Variable after the call has been answered (using the Say Number module, see here: http://www.voiceguide.com/vghelp/source/ht...dsaynumber.htm)

 

Please note that for professional results you should be using ISDN E1 lines ot make the outgoing calls, only on ISDN will the IVR system be able to receive a signal of the precise instant the recipient of the call picked up the handset, so you can start the script immediately and have your introduction sound file starting to play at the same moment as the picked up handset is moved to the call recipients ear.