Vg Not Hanging Up + Vg Not Responding

[Guest Magos]

Hi

We're evaluating VG to set up a phone service. We've retrieved a D4PCIUFWEU (4 channels) card and are using the v7 evaluation version to test it. After some trouble we managed to install and get it to work. However we have two problems which we hope you may have some ideas on how to solve.

 

1) If a caller manually hangs up the script won't stop. It blocks the line (other callers just hears the busy tone). Looking at Line Status tool we can see that the script keeps running and playing a wav.

 

2) It seems that if we left the system on for a while (like over the night) VG stops accepting new calls. A caller will never be answered. Manually clicking "Stop" then "Start" on VG makes it work again, but you shouldn't have to do this manually every day.

 

Would be grateful for help/ideas

[SupportTeam]

1) If a caller manually hangs up the script won't stop. It blocks the line (other callers just hears the busy tone). Looking at Line Status tool we can see that the script keeps running and playing a wav.

You need to configure "end of call" detection on analog cards.

Please see: http://www.voiceguide.com/vghelp/source/ht...ctiondetect.htm

 

2) It seems that if we left the system on for a while (like over the night) VG stops accepting new calls. A caller will never be answered. Manually clicking "Stop" then "Start" on VG makes it work again, but you shouldn't have to do this manually every day.

The evaluation version of VoiceGuide needs restarting every hour. Registering the software with a purchased license removes this limitation. Please see bottom of this page: http://www.voiceguide.com/vgFeatures.htm

[Guest Magos]

1) If a caller manually hangs up the script won't stop. It blocks the line (other callers just hears the busy tone). Looking at Line Status tool we can see that the script keeps running and playing a wav.

You need to configure "end of call" detection on analog cards.

Please see: http://www.voiceguide.com/vghelp/source/ht...ctiondetect.htm

 

I will check out that guide, thank you.

 

2) It seems that if we left the system on for a while (like over the night) VG stops accepting new calls. A caller will never be answered. Manually clicking "Stop" then "Start" on VG makes it work again, but you shouldn't have to do this manually every day.

The evaluation version of VoiceGuide needs restarting every hour. Registering the software with a purchased license removes this limitation. Please see bottom of this page: http://www.voiceguide.com/vgFeatures.htm

 

That explains it

[Guest Magos]

You need to configure "end of call" detection on analog cards.

Please see: http://www.voiceguide.com/vghelp/source/ht...ctiondetect.htm

 

I'm still having troubles with the proper disconnects. I recorded a session where I hung up the phone (the wav is attached). The disconnect signal seems to be a 250ms beep, followed by 750ms silence finally a 12.5ms beep. Using Audacity and the guide I retrieved the following values:

 

<Tone Name="Call Progress Tone TID_DISCONNECT">
<Notes>Default Setting</Notes>
<ID>TID_DISCONNECT</ID>
<Freq1>426</Freq1>
<Freq1Dev>40</Freq1Dev>
<Freq2>0</Freq2>
<Freq2Dev>0</Freq2Dev>
<On>25</On>
<OnDev>5</OnDev>
<Off>75</Off>
<OffDev>5</OffDev>
<Count>1</Count>
</Tone>

 

I edited the config and restarted VG, but it still won't properly shut down when I hung up the phone. The script still continues to run.

Disconnect.wav

[SupportTeam]

Such a short non-repeating tone would not be something which the Dialogic card can be made to detect.

 

You should speak to the PBX supplier (or Telco) to get this changed to repetitive tone that goes on for at least 5 or so repetitions, then the Dialogic can be setup to detect it.

 

Otherwise see is PBX can issue a Disconnect DTMF tone or drop the loop current.