Modules That Re-direct Based On Time

[Guest Henry]

Is there any way to have the program go to different modules at different times of the day or different days? For example, instead of transferring a call after closing, it re-directs to a .wav module telling them to call back during business hours?

[SupportTeam]

You can use the Evaluate Expression module to swtich to different parts of script based on time/date.

 

From VoiceGuide Help file:

 

Example I

 

Switch to different parts of the script based on Day / Time. Use the $RV_DAY, $RV_DATE, $RV_HOUR and $RV_MINUTE Result Variables.

 

To switch all calls on Saturday and Sunday you can use the $RV_DAY as the expression to be evaluated, and then in your Paths text box you can type:

 

On {6} Goto [Play Saturday message]

On {7} Goto [Play Sunday message]

 

Another way to do this is to use the following expression:

 

($RV_DAY = 6) or ($RV_DAY = 7)

 

and then in your Paths text box you can type:

 

On {True} Goto [Play Weekend message]

 

 

Example II

 

To Play one message during business hours, and one outside business hours of 8:30am and 5:30pm you can use the following expression:

 

($RV_DAY >= 1) and ($RV_DAY <= 5) and ( (($RV_HOUR >= 9) and ($RV_HOUR <= 17)) or (($RV_HOUR = 8) and ($RV_MINUTE >= 30)) or (($RV_HOUR = 17) and ($RV_MINUTE < 30)) )

 

and then in your Paths text box type:

 

On {True} Goto [Play Business Hours message]

On {False} Goto [Play After Business Hours message]

[Guest Henry]

Thanks! :^)