Outgoing Call With Single Click

[AntonB]

Dear Support,

 

I need to develop application (web based) that provide feature to doing Outbound Call just only with click a button or something. My application/web server is sparated with my VG server. After user/caller click the button at our application, VG wil do the outgoing call, once connected to other party, the call wil be transfer to caller extension to continue the call.

 

Can u help me with the scenario to do that?

 

My Infrastructure:

VG 6 / 7

ASP.NET

PABX Panasonic TDA 100

 

Regards

Anton

[SupportTeam]

Sounds like you want to setup a 'Click to Call" type system.

 

This is done by loading an outgoing call into VG. There are many ways in which outgoing calls can be loaded into VG. The various approaches are summarized here: http://www.voiceguide.com/vghelp/source/ht...iallistinto.htm

 

Usually in "Click to Call" type system the web server will insert call details directly into the OutDial database.

 

Usually a separate database is setup for this purpose (see http://www.voiceguide.com/vghelp/source/ht...ialque_odbc.htm ) but the web server can also insert calls directly into VoiceGuide's default database (VistaDB).

 

When the outgoing call is made the VoiceGuide script used for the outgoing call would then be responsible for connecting the outgoing call with another party (usually using the "Dial and Conference" transfer).

 

Please let us know if you have any further questions.

[AntonB]

Ok I think I understand that scenario.

 

However I would to know every status at my PABX eg : idle and busy line (CO or Extension). Can I do this just with VG or have to integrate with CTI (hardware or software).

For example before VG transfer to an Extension, I would like to check that Extension is available or not. Or when I would to do outgoing call (click to call) I know which line is busy or available.

 

 

[SupportTeam]

I would to know every status at my PABX eg : idle and busy line (CO or Extension).

You would need to setup a CTI link between VoiceGuide and your PBX. VoiceGuide would then be able to receive information about what extensions/lines are used or free through this CTI link.

 

It is usually easier to just transfer a call to a queue on the PBX and let the PBX chose available extension.