Make Get Numbers Module Work For Another Language

[rovermx]

Hello,

 

I need to know how to use the Get Numbers module to make the caller enter the numers twice, I dont see any example in how to accomplish this in a language different than $nglish, so I just need to prompt the caller to input again the information so it can follow the appropriate path, so is this possible to do this in just one Get Numbers module?

 

Thanks

Renaud

[SupportTeam]

To have the caller enter the number twice you would need to use two Get Number modules.

 

Get Numbers module can speak the entered data back to caller, and if caller then indicates that the entered number was not correct then the Get Numbers module would ask caller to enter the number again, but I think you just want to have caller enter number again without confirmation correct?

 

You can replace the prompts with anything you like, and can record prompts in any language you'd like.

[rovermx]

Please clarify the Sound Files tab in the Get Number module,

 

Thanks

Renaud

[SupportTeam]

The Sound Files tab lets you to specify your own sound files to be used when speaking back the just entered number back to the caller (done if the 'ask caller to confirm entered number' option is enabled).

[rovermx]

Thanks for the clarification, now I need to verify the data entered by the caller, and just give him 2 chances to input correclty the information, otherwise the system should hang up, I am using the PRofessional version, can you provide an example now how to accomplish this, this will be for a non-english script,

 

Thanks again,

Renaud

[SupportTeam]

From http://www.voiceguide.com/vghelp/source/ht...odgetnumber.htm :

 

Play back entered number and ask caller to confirm

 

If this option is selected and the caller has entered something then VoiceGuide will play back the entered number and ask the caller to confirm it. The caller will need to press '1' to confirm the entry, any other keypress will result in VoiceGuide asking for the caller to enter the number again.

 

There is also a text box on the first property page in which you specify the number of Retries. See the fist screenshot on http://www.voiceguide.com/vghelp/source/ht...odgetnumber.htm

 

For more advanced verification you can run a verification VBScript. See the "Verify Entered Number Tab" section in http://www.voiceguide.com/vghelp/source/ht...odgetnumber.htm