New To Voice Guide, Looking For Help On A Spec That Suits Current Need

[Guest stressrecess]

 

Currently:

 

We have 3 employees working from a small home office (getting cramped). We have use cell phones for years to make about 4,000 minutes of call per month within the US. We hire subcontracters and would like a system that can automate reminder calls for appointments, Auto attendant and other features Voice Guide IVR has. We like the fact it can integrate into 3rd party systems as we are looking to move from Act CRM and an Excel Spreadsheet scheduling to a database system tied into the Web. We have a Small Business Server, AT&T DSL 6Mb/500k, and a cheap modem. Can someone tell me what kind of hardware I would need to move from here, to start using Voice Guide? From the low cost.. lets start it going to working it up to a 5+ person office with home workers.

 

Our current system costs are $200 for cell and $120 for static IP. Technical skill wise, I'll be learning from scratch.

 

Warren

[SupportTeam]

would like a system that can automate reminder calls for appointments,

You would need a Professional+Dialer version of VoiceGuide software and a Dialogic card. The analog telephone lines would need to be plugged into the Dialogic card.

 

Please also read: http://www.voiceguide.com/vghelp/source/ht...iallistinto.htm

 

Pleae let us know if you have any further questions.

[Guest stressrecess]

would like a system that can automate reminder calls for appointments,

You would need a Professional+Dialer version of VoiceGuide software and a Dialogic card. The analog telephone lines would need to be plugged into the Dialogic card.

 

Please also read: http://www.voiceguide.com/vghelp/source/ht...iallistinto.htm

 

Pleae let us know if you have any further questions.

 

 

Any idea which Dialogic card would suit my needs? I haven't found much information that would help with determining this. Bearing in mind the need for a Dialer and that we will be connecting using a DSL network.

 

I hear from other sites that with my current connection (6mb/500k) I will be able to have 2 lines as a max unless I get a T1 Connection. This is based on call quality. If this is true it should work for us for a few years to come as long as we mix it with our cell phones. Would this be true?

 

 

 

[SupportTeam]

You have to determine for yourself whether your DSL connection would provide you with VoIP links of sufficient quality and how many VoIP channels it is capable of carrying.

 

We would recommend using normal analog lines and not trying VoIP if you do not have good VoIP protocol knowledge.

 

Fo analog lines you can use a D/4PCI card. From: http://www.voiceguide.com/suppRecomHardware.htm :

 

Which Dialogic card should be used:

 

Good entry-level cards are the 4 port D/4PCIUF and D/4PCIU4S. You can attach 4 analog phone lines to these cards allowing your system to handle 4 simultaneous calls. They cost around US$600.

 

Other popular cards for analog lines are the D/120JCT which can handle 12 analog ports and DMV160LP which can handle 16 analog lines.

 

If digital T1 or E1 trunks are used then the cards to look at would be the D/240JCT which handles a T1 connection or a D/300JCT which is used for E1 connections. The D/480JCT, D/600JCT and DMV series cards handle multiple T1 and E1 trunks.

Each T1 trunk can carry 24 telephone calls, and each E1 trunk can carry 30 telephone calls.