SupportTeam Report post Posted 06/30/2008 09:35 PM Dejan wrote: We have two D/240 PCI T1 cards, and we would like to migrate to new IVR system. I would like to know what kind of communication is allowed for voiceguide software. I will need to make a lot of different outbound calls, and also IVR will need to have "intelligent" inbound calls, e.g. we get a phone call from our new customer ( we don`t have that caller ID in our system) he/she will hear one "script" and if it gets a phone call from a person that is already in our system and that person has reservation, we will automatically inform him about the status of his reservations before we offer him a menu with options. In our system we use java as language, and we are using j2ee application server. So my question is- how to connect voiceguide to make outgoing calls on demand, and can we make it to ask the system when inbound call comes, and depending on caller ID that we play different scripts etc.. Share this post Link to post
SupportTeam Report post Posted 06/30/2008 10:26 PM we get a phone call from our new customer ( we don`t have that caller ID in our system) he/she will hear one "script" and if it gets a phone call from a person that is already in our system and that person has reservation, we will automatically inform him about the status of his reservations before we offer him a menu with options. Sounds like you just need to do a straightforward database lookup here. The database lookup should probably be doene even before answering the call, so you should have a script which is set to "Start script without answering the call" and then do the database query and then decide what message(s) to play. When the script comes to module that plays a file VoiceGuide will answer the call then. See: http://www.voiceguide.com/vghelp/source/html/moddbquery.htm http://www.voiceguide.com/vghelp/source/html/modevalexpr.htm http://www.voiceguide.com/vghelp/source/ht...all%20start.htm So my question is- how to connect voiceguide to make outgoing calls on demand, Please see: http://www.voiceguide.com/vghelp/source/ht...iallistinto.htm and depending on caller ID that we play different scripts etc.. You can jump to different scripts from the main answer script that checks CallerID and decides which script to run next. This help file page shows how paths to other scripts are defined: http://www.voiceguide.com/vghelp/source/html/paths.htm Please let us know if you have any further questions. Share this post Link to post
