Outbound Calls To Mobile Phones

[SupportTeam]

Luis wrote:

 

Hi, where using your VoiceGuide 6, and we’re developing a outbound call solution. However, we’ve notice a little problem. When we try to call mobile phones it seems like there a period of dead time, the recording waits for a couple of seconds before it plays itself. This problem is only with cell phones, with regular phone lines it doesn’t occur. We’ve added the XML tag of no announce message, but it doesn’t do anything, it still waits.

 

Also, it seems that when it does call a mobile, the VoiceGuide assumes it’s an answering machine instead of a human being, we’re not sure if this may cause the problem with the dead air.

 

[SupportTeam]

From http://www.voiceguide.com/vghelp/source/ht...callanswer.htm:

On poor quality lines (usually low quality cellular phone connections) the Dialogic card will sometimes mistakenly think an answering machine has answered the call when in fact the call was answered by a real person. The reason for this is that the low quality of the connection makes the voice of the person answering the call sound very similar to the sound quality usually expected from an answering machine.

 

If the answering machine answer is reported VoiceGuide will then wait until after the anticipated welcoming message is finished. That is why you get a slight delay before the script starts - VoiceGuide is waiting for some silence on the line which is then interpreted as end of welcoming message and the script is then started.

[Guest Alucard]

Hi, I wonder if there's a way to manipulate this time that it's expected for the welcome message. Or the Dialogic Card doesn't use a time itself, and works with the frequency?

 

Regards

[SupportTeam]

Are you referring to the length of silence that the system waits for before beginning the script? Or some other time setting?

 

Dialogic card uses frequency analysis to discriminate between live answer and answering machine. That's why on low quality connections where the frequencies are distorted the live answer is sometimes detected as answering machine.