Play Message Without Expecting The Receiver To Talk

[SupportTeam]

Luis wrote:

 

I’d like to know if there’s a way, with an outbound call, to reproduce the message without expecting the receiver to talk. For example, if you send a ‘Hello’ message, once the person takes the phone the message should be play without the person speaking.

 

Hopefully, you’ll be able to help me out with this doubt.

[SupportTeam]

Yes. You will need to use ISDN lines for your system to achieve this, not normal analog lines.

 

If you use ISDN lines you can start playing the message immediately when the receiver of call picks up the handset. The Telco will send a message on the ISDN line informing you that the call has been answered and VoiceGuide looks out for that message and can then start playing the specified sound file (or start the script) immediately.