Incoming Calls Don't Trigger Voiceguide

[Assemple]

I use a P IV 3 Ghz with Windows XP home.

I use a Agere System PCI Soft Modem wich work (I taste it with another Software, TimTel, a text terminal emulator)

 

VoiceGuide launched, if I call the number of my phone line, where the modem is connected, VoiceGuide don't Lift Up.

 

Someone says me that I have to change Modem's configuration but i don't find in an option linked to the automatic lift up.

 

Somebody can help me ?

 

Thanks

[SupportTeam]

Most likely the modem you are using is not a voice modem.

 

If you can post the traces from VoiceGuide we can confirm this:

 

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

CallLoader=0

VoicemailManager=0

EmailSender=0

ktTel=10

ktTts=0

Then restart VG.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces .

 

When posting traces/scripts please .ZIP them up and post them as attachments.