Caller Id Is Not Available

[iTime]

Dear Support,

 

I am using VoiceGuide Ver. 7 (latest) with Dialogic D/4PCI.

I noticed that I cannot get caller IDs from a script using $RV_CIDNUMBER.

 

I checked the "ktTel" log and it is showing the following:

 

GetCallerIdInfo begin
165601.986 2588 002       CLIDINFO_CMPLT returned
165601.986 2588 002       CLIDINFO_CMPLT error [128]:[Caller ID info/sub-msg not available]
165601.986 2588 002       CLIDINFO_GENERAL error [128]:[Caller ID info/sub-msg not available]
165602.002 2588 002       CLIDINFO_CALLID error [128]:[Caller ID info/sub-msg not available] assign strCLIDINFO_CALLID:
165602.002 2588 002       setting strCLIDINFO_CALLID to NOTAVAILABLE
165602.002 2588 002       CLIDINFO_FRAMETYPE error [128]:[Caller ID info/sub-msg not available]

 

I believe the line is supposed to pick up the ID.

I am attaching the call logs.

 

I also changed the value for <RingsBeforeAnswer> in config.xml to 2 as suggested.

 

Please let me know what is wrong.

 

Thanks.

Logs.zip

[SupportTeam]

The ktTel trace shows that the Dialogic card reports that it has not detected ay CallerID information.

 

Which Telco is supplying those lines? Do you know in what format the CallerID information is sent on those lines?