I Don't Know Where To Start?

[Guest sarpkaya]

Hi, I want to use that IVR system. I'll buy a new computer. Will I need special card or just 56k Fax Modem can handle my job? I'm just gonna use only 1 line.

Ps: I installed v6 to my laptop to test it it gives runtime 339 error, I installed http://download.microsoft.com/download/spe...speechsdk51.exe this file too.

[SupportTeam]

You will need to purchase a Dialogic card. Please see: http://www.voiceguide.com/suppRecomHardware.htm

[Guest sarpkaya]

I found Dialogic D/121B this one. Is that OK?

[SupportTeam]

Dialogic D/121B this one. Is that OK?

No. For a list of cards please see: http://www.voiceguide.com/suppRecomHardware.htm

[Guest sarpkaya]

http://voiceguide.com/forums/index.php?showtopic=135

are those devices works fine with VoiceGuide?

[SupportTeam]

No, they don't work fine. See the list of common voice modem problems at the bottom of http://www.voiceguide.com/suppRecomHardware.htm

[Guest sarpkaya]

I don't want something very nice. I want something cheap.

[Guest sarpkaya]

I just wanna ask something. If I get a modem which works fine for VoiceGuide. Am I going to use standard driver for that VoiceGuide or do something else?

[SupportTeam]

Voice modems must come with TAPI and Wave drivers. VoiceGuide v5 can then use those TAPI/Wave drivers.

[Guest sarpkaya]

Hi, I don't know how to do a script. Just wanna say if you want to record your voice please press 2 if you wanna push button to report a problem pls press 3, than if that person presses 3, than he will push few buttons than his problem will be recorded.

[Guest TheyCalled Paul]

HI,

I would look at the sample scripts. You need to take the logic from the Auto Attendant - for the press 1, press 2, and press 3 and then take the logic for Message Record & Deliver to Specified Number. I use this logic and send the wav file after the caller leaves a message for one of our clients. I modified it a bit - so if you press 1, the call gets redirected to the sales department but if the number is busy or no answer, it then records the message and emails it to them. Thanks to changes with the iphone, they play the message back from the field. Very cool..

 

Good luck.

 

 

 

Paul

[SupportTeam]

sarpkaya: Have you setup a working system which answers calls and starts a script (even if just the default Credit Card Demo script) ?

[Guest sarpkaya]

Okay, I did. But now It wants registration. I just tested only credit card script. I didn't tested anything else. How can I test it again?

[Guest TheyCalled Paul]

If its playing the credit card script you are getting close. I don't know what the registration question is, you will have to check with VG.

 

To changed the default script, just change the config.xml file. The sample is from version 7.

 

<Channel>

<Name>dxxxB1C1</Name>

<NetworkIf>dtiB1T1</NetworkIf>

<Protocol>ISDN</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Program Files\VoiceGuide\Scripts\TheyCalled\v1.vgs</Script> <---- THIS IS THE ELEMENT YOU NEED TO CHANGE.

<AllowDialOut>1</AllowDialOut>

</Channel>

[SupportTeam]

But now It wants registration

Sounds like you are using an unregistered evaluation version of VoiceGuide.

 

The unregistered evaluation version of VoiceGuide requires restarting every hour.

 

Please restart VoiceGuide and you should then see your system answer the incoming call and start the specified script.

[Guest sarpkaya]

I don't know where did I do wrong. But when I called, there were no sound.

[Guest sarpkaya]

http://www.imagewaiter.com/images/kot0l56z5pwboak09na.jpg

 

When I choose that Credit card thing, i can hear that. But in my script I cannot hear anything.

[Guest sarpkaya]

Now it says there's an error playing this file. But I can play that file in VoiceGuide scipt. Extension is .wav

[SupportTeam]

Most likely your sound file is not in the right format. See: http://www.voiceguide.com/vghelp/source/html/soundfiles.htm

[Guest sarpkaya]

that made voice very bad quality and voice become bold, its hard to understand.

[SupportTeam]

Have you recorded the sound files in the correct format?

[Guest sarpkaya]

Yes converting 8khz is making the sound bad. whatever 11 khz is better, is there more khz that I can use?

[SupportTeam]

... You need to have your sound files in the correct format recommended for your version of VoiceGuide. See: http://www.voiceguide.com/vghelp/source/html/soundfiles.htm

[Guest sarpkaya]

it says there's an error for WAV PCM 11kHz, 8bit, Mono. this type of sound file.

[SupportTeam]

And which version of VoiceGuide are you using? v5, v6 or v7?

[Guest sarpkaya]

v5

[Guest sarpkaya]

The problem is your example sounds are wonderful. But mine is very bad. Is that could be a reason for the language is not English? Or There's a problem in Text to Speech programs.

[SupportTeam]

Is that could be a reason for the language is not English?

No.

Or There's a problem in Text to Speech programs.

Are you using Text to Speech? If yes, which TTS engine are you using?

[Guest sarpkaya]

Teknoses TTS

[Guest sarpkaya]

http://www.teknoses.com/default.asp

 

 

http://www.donanimhaber.com/videolar.asp?izle=311

 

this is a video you can see he's clear Turkish tone and voice.(there are lots of english term so I cannot give whole speech, because Teknoses TTS is cannot pronounce english)

 

He's first sentence is:

 

Merhaba ben mesut Cevik

 

You can increase speed from "Hiz"

 

to play that sound please push "Oku" button.

[SupportTeam]

Some TTS engines create poor quality sound files. Try listening to the generated files by playing them back under windows to hear how the TTS has generated the files.

 

No TTS out there will create sound file that are near the quality of professionally (studio) recorded sound files.

 

What device are you using with v5?

[Guest sarpkaya]

For sound card

REaltek AC97

For voicemodem, Hayes V92 External.

[SupportTeam]

Using a Dialogic card and VoiceGuide v7 should give you better playback quality then using v5 with a Voice Modem.