jewillis Report post Posted 08/13/2008 12:24 AM I am getting a disposition response from VG as SIT (see below) What does this mean? TOTAL CALLS 4107 CALLS IN QUEUE 0 ANSWERED 70 ANSWERED_HUMAN 1220 ANSWERED_MACHINE 1672 BUSY 1 NOANSWER 784 NOTCONTACTED 319 SIT 41 Jeff Share this post Link to post
SupportTeam Report post Posted 08/13/2008 01:35 AM SIT = Special Information Tone It's a "tri-tone" (3 frequencies played one after another). SIT is usually played on the line by a phone company to indicate that a number is invalid / does not exist. Share this post Link to post
mehdi_h Report post Posted 01/05/2009 05:27 PM Hi are these information pre-formatted somewhere? Coz I'm calculating them from cdrout table, but if there is any otehr easiest way... tkx Share this post Link to post
SupportTeam Report post Posted 01/05/2009 09:21 PM Are you referring to the call totals for the various call outcomes? You would need to count them yourself from the CDR entries in the database/file. Share this post Link to post
mehdi_h Report post Posted 01/07/2009 06:32 PM Please what is the difference betwen : ANSWERED AND (ANSWERED_HUMAN or ANSWERED_MACHINE) tkx Mh Share this post Link to post
SupportTeam Report post Posted 01/20/2009 12:46 AM On Digital ISDN lines when outgoing call is answerd the Dialogic card then starts detection to determine whether call was answered by a live person or by an answering machine. If Dialogic was not able to positvely identify either then the connection result remains at "ANSWERED", rather then the more specific ANSWERED_HUMAN or ANSWERED_MACHINE. If you continue to have questions about the ANSWERED status then please start a new thread about this and include some traces of calls made by your system. Share this post Link to post
