Caller Id Important

[Guest badawy200379]

i have problem with caller id

 

when searching i found that our telecim company use CALLER ID standard [DTMF]

i am in saudi arabia

 

is these format supported in voiceguide

 

or what can i do to retrieve caller id??????????

 

thanks

[SupportTeam]

Does the telephone company send the CallerID as DTMF immediately after the call is answered (similar to ‘Inband Signaling’ approach) or between the 1st and 2nd ring (before the call is answered)?

 

Have you used a CallerID detector to confirm CallerID is sent on this line?

 

[Guest badawy200379]

_{Have you used a CallerID detector to confirm CallerID is sent on this line?}

 

i use telephone machine which display caller id from these line

 

 

_{Does the telephone company send the CallerID as DTMF immediately after the call is answered (similar to ‘Inband Signaling’ approach) or between the 1st and 2nd ring (before the call is answered)?}

 

Please i have problem in contacting with this person who reponsible in Telecom Company no one give me answer

 

i nedd the solution in both cases

 

thanks

[Guest k_tammam]

Hi,

 

I tested VoiceGuide with intel Dialogic Card d/41JCT in Saudi Arabia country, it's working but after two rings at least.

 

khalid tammam

Saudi Arabia, Jeddah

k_tammam@yahoo.com

[SupportTeam]

At what stage does the telephone that you use displays the CallerID? Between 1st and 2nd ring or only after call is answered?

[Guest badawy200379]

after second ring

[SupportTeam]

So just to confirm, the CallerID is always displayed by your telephone device immediately when the second ring starts ringing, correct?

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the system startup and the incoming call, this will allow us to see what happened.

 

Please post the traces.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[SupportTeam]

captures the system startup and the incoming call

Two calls on the same line please. ie: restart, place call , hangup and then palcfe another call. We'd like to see the traces from two calls on same line.