Guest badawy200379 Report post Posted 08/20/2008 07:38 AM i have problem with caller id when searching i found that our telecim company use CALLER ID standard [DTMF] i am in saudi arabia is these format supported in voiceguide or what can i do to retrieve caller id?????????? thanks Share this post Link to post
SupportTeam Report post Posted 08/20/2008 08:55 AM Does the telephone company send the CallerID as DTMF immediately after the call is answered (similar to ‘Inband Signaling’ approach) or between the 1st and 2nd ring (before the call is answered)? Have you used a CallerID detector to confirm CallerID is sent on this line? Share this post Link to post
Guest badawy200379 Report post Posted 08/20/2008 09:11 AM Have you used a CallerID detector to confirm CallerID is sent on this line? i use telephone machine which display caller id from these line Does the telephone company send the CallerID as DTMF immediately after the call is answered (similar to ‘Inband Signaling’ approach) or between the 1st and 2nd ring (before the call is answered)? Please i have problem in contacting with this person who reponsible in Telecom Company no one give me answer i nedd the solution in both cases thanks Share this post Link to post
Guest k_tammam Report post Posted 08/20/2008 09:12 AM Hi, I tested VoiceGuide with intel Dialogic Card d/41JCT in Saudi Arabia country, it's working but after two rings at least. khalid tammam Saudi Arabia, Jeddah k_tammam@yahoo.com Share this post Link to post
SupportTeam Report post Posted 08/20/2008 09:31 AM At what stage does the telephone that you use displays the CallerID? Between 1st and 2nd ring or only after call is answered? Share this post Link to post
Guest badawy200379 Report post Posted 08/20/2008 10:41 AM after second ring Share this post Link to post
SupportTeam Report post Posted 08/20/2008 11:59 AM So just to confirm, the CallerID is always displayed by your telephone device immediately when the second ring starts ringing, correct? Could you please post a copy of VoiceGuide's Trace Logs which captures the system startup and the incoming call, this will allow us to see what happened. Please post the traces. When posting traces/scripts please .ZIP them up and post them as attachments. Share this post Link to post
SupportTeam Report post Posted 08/21/2008 03:44 AM captures the system startup and the incoming call Two calls on the same line please. ie: restart, place call , hangup and then palcfe another call. We'd like to see the traces from two calls on same line. Share this post Link to post