Callque

[Guest DiegoBellini]

We are planning to bridge the calls to an operator once a customer answer the call. What we do not know is how do we have the agent “dialed in”.

 

Witch kind of script do we have to run on the port dedicated for that purpose?

How can setup the Agent Login script for any incoming calls? (have an example?)

How VG determinates witch port is owned to witch user logged?

 

Thanks,

Diego Bellini

[SupportTeam]

Do you want the system to function in a "Preview Dialer" type mode, where the agent presses a key and then the system dials a number from the list for them?

 

How many agents will be using this system?

 

How many outbound telephone lines will be attached to the system?

[Guest DiegoBellini]

Do you want the system to function in a "Preview Dialer" type mode, where the agent presses a key and then the system dials a number from the list for them?

Yes, and the "automatic mode" when the system call alone without interventention of the agent too.

How many agents will be using this system?

2 for prepare the calls, and 2 for answer the calls

How many outbound telephone lines will be attached to the system?

4

[SupportTeam]

Can you please explain in more detail what you mean by: "2 for prepare the calls, and 2 for answer the calls"?

 

Will this system be using analog lined for the outgoing calls? With analog lines it is not possible to tell immediately when the outgoing call is answered, so the agent must be connected to the outgoing call immediately after the number is dialed, so the agent will hear ringback and busy etc tones played on the line after number is dialed. The agent then has the option to press a key on their telephone if they wish to abandon the call and continue with another call.