Ivr - Dtmf Detection

[teidetelefonica]

PLEASE ,

 

I NEED AN AUTOMATIC IVR SYSTEM TO COLLECT INFORMATION VIA DTMF , SEND IT VIA-IP TO A REMOTE COMPUTER. MAY WORK ON DIALOGIC 4-8-16 ANALOGUE LINES.

 

ANY SUGGESTION???

 

THANKS IN ADVANCE

 

 

DIEGO BELLAFIORE

 

TEIDETELEFONICA@WANADOO.ES

[SupportTeam]

This can be done using VoiceGuide.

 

The information collected in a Get Numbers module is stored in a Result Variable.

(see Help file for more info on this, online page of help file is here: http://www.voiceguide.com/vghelp/html/modG....dGetNumber.htm)

 

Then you can send this information by using a socket control from a Run VB Script module (http://www.voiceguide.com/vghelp/html/modVbs.htm)

 

Code to send data by TCP below:

 

Dim oSck

Set oSck=CreateObject("MSWinsock.Winsock","sck_")

'In that way you can handle events. with sck_ functions at end of code

 

'fill in port and IP address.

oSck.RemotePort =

oSck.RemoteHost =

oSck.Connect

 

'event handlers...

Sub sck_Connect

    Msgbox "connected"

    oSck.SendData "place data to send here"

End Sub

Sub sck_SendComplete

    oSck.close

    Msgbox "send complete, connection closed"

End Sub

 

(if you need to use UDP you would set upi connection like this:)

 

Const sckTCPProtocol = 0

Const sckUDPProtocol = 1

 

With oSck

.Protocol = sckUDPProtocol ' Set the control to UDP protocol.

.RemoteHost= "PeerB"  ' name of the other computer.

.RemotePort = 1001  ' Port to connect to.

.Bind 1002   ' Bind to the local port.

End With

 

Dialogic cards are fine (we recommend them as the preferred hardware to use with VocieGuide) - please see: http://www.voiceguide.com/suppRecomHardware.htm

[Guest Guest_TEIDETELEFONICA]

TKS , VERY MUCH FOR YOUR SUPPORT,

 

FIRST STEP:

1) I BUILD A SCRIPT TO CAPTURE NUMBERS , WORKS GOOD AS GOOD ARE WAV FILES! (VG IS VERY INTUITIVE)

BUT I CAN'T UNDERSTAND OR FIND ,WHERE THE INFORMATION IS STORED!?!

 

2) IF THE INFORMATION COMES FROM 3 DIFFERENT "GET NUMBERS MODULES",IS POSSIBLE TO STORE IT IN ONLY 1 FILE , TO SEND IT , VIA IP AS UNIQUE GROUP OF DATA?

 

 

P.S. IS # SET AS DEFAULT TO INDICATE TO THE GET NUMBER THE SEQUENCE IS FINISHED?

 

 

 

 

THANKS IN ADVANCE

 

DIEGO BELLAFIORE

[SupportTeam]

BUT I CAN'T UNDERSTAND OR FIND ,WHERE THE INFORMATION IS STORED!?!

Please read the "Result Variables" section of the Help file.

2) IF THE INFORMATION COMES FROM 3 DIFFERENT "GET NUMBERS MODULES",IS POSSIBLE TO STORE IT IN ONLY 1 FILE , TO SEND IT , VIA IP AS UNIQUE GROUP OF DATA?

Yes - you would just concatenate the three Result Variables together.

P.S. IS # SET AS DEFAULT TO INDICATE TO THE GET NUMBER THE SEQUENCE IS FINISHED?

Yes. * functions the same - unless there is a "On {*}" path defined...