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hello :

i have a problem about call centre configuration. The hardware configuration and the software.

i came from indonesia...Yarsi University..IT degree

and i've been studying bout this....

i'm new !

there's anybody can help me ?

what i must doing now ?

i have DIALOGIC D/300SC-E1 and DIALOGIC MSI/80SC

and i'm using Windows NT Server 4.0 Service Pack 5

 

Thank You for helping me to resolve my problem

 

best regards :

Irnando.

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At this stage VoiceGuide does not support station cards (like the MSI/80SC) but it can work with the D/300 cards.

 

Do you need to use the MSI/80SC or can you use a PBX and just transfer calls to other extensions attached to the PBX?

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