Vg & Voip --> Sip 401 Unauthorized Error

[rmorenoc]

Hi,

 

I have problems to connect to an asterisk server... "SIP Status: 401 Unauthorized Error"

 

My asterisk server ip: 192.168.6.11

My VG server ip: 192.168.6.5

user: 901

pswd: 901

 

VG 7.0.8

hmp3.0SU225

server win 2003

 

I ran the wireshark (log: sip.txt)

 

After that, I installed and ran a softphone succesfull with the same account... (log: 2008-11-24 Express Talk Log.txt)

 

Can you help me???

 

Thanks,

 

Rudyard Moreno

logs.zip

[SupportTeam]

Could you please post the WireShark trace as a .pcap file - the full SIP packets' contents are not shown in the .txt dump provided.

 

You can try changing:

 

<Domain>192.168.6.11</Domain>

 

to

 

<Domain>asterisk</Domain>

 

 

This would make the Config.xml section:

 

<VoIP_Lines>

<VoIP_Registrations>

 

<VoIP_Registration>

<Display>901</Display>

<Protocol>SIP</Protocol>

<RegServer>192.168.6.11</RegServer>

<RegClient>901@192.168.6.11</RegClient>

<LocalAlias>sip:901@192.168.6.5:5060</LocalAlias>

</VoIP_Registration>

 

</VoIP_Registrations>

<VoIP_Authentications>

 

<VoIP_Authentication>

<Display>901</Display>

<Domain>asterisk</Domain>

<Username></Username>

<AuthUsername>901</AuthUsername>

<AuthPassword>901</AuthPassword>

</VoIP_Authentication>

 

</VoIP_Authentications>

</VoIP_Lines>

[rmorenoc]

Is not working yet...

 

There is the WireShark trace (wireshark_sip.zip)

 

Thanks,

 

Rudyard Moreno

wireshark_sip.zip

[SupportTeam]

WireShark trace shows that the SIP registration is now OK (see packets 994-1000), and calls for "901" are being sent to 192.168.6.5:5060 address (192.168.6.5 is system where VoiceGuide is installed) (see packets 1106-1215).

 

Question now is why the SIP INVITES are not being answered by HMP/VoiceGuide.

 

Could you please post the ktTel and VgEngine traces as well as the WireShark .pcap trace and we can then see why the incoming calls are not being answered.

[rmorenoc]

It works!!! I find the error in the path because the config.xml is in english and my windows is in spanish...

 

Thanks,

 

Rudyard Moreno

[SupportTeam]

OK, thanks for letting us know it's working.

 

Please let us know if there is anything else we can assist with in the future.