Back Up Server Setup Licenses?

[Guest newpop1]

Hello, we have a 23 Line Dialogic-PRI system with VG 7 Ent + dialer. We are putting together a backup server in case the original server crashes, we can do a hot swap of the PRI T1 line to the new server that matches the main server hardware specs.

 

We have an issue with VG due to licensing. Some questions:

 

1) If the main server goes down, how do we install our VG 7 licenses in the backup server so it goes online?

 

2) Are we forced to purchase another 23 licenses to just sit there?

 

Thank You

[SupportTeam]

The licenses are tied to the Dialogic card, so the license will work in whatever machine that Dialogic card is transferred to.

 

If you want to setup a true ready-to-use-immediately backup server with another T1 Dialogic card in it then you will need to purchase another license - just like you would need to purchase another server, another Dialogic card, another copy of Windows etc.

[Guest newpop1]

We do have a complete set of new hardware. So we are ok if everything fails except the Dialogic card. If the Dialogic card fails and we need to install a new Dialogic card, how do we go about installing it in the new server?

 

Thank You

[SupportTeam]

Dialogic cards very rarely fail.

 

What is the current approach on your side if the Dialogic card fails? Exchange the card under warranty?

 

Please contact sales@voiceguide.com to discuss with whom you'd be doing the Dialogic warranty exchange and VoiceGuide license changes associated with warranty exchanges.