Vg7 - Choose Script

[Guest u4910]

I have used VG5 and am now using VG7. I have a dialogic card with one phone line plugged in. When I start the line status and want to pick the script to run on a particular line, how do I do that? Am I supposed to double-click or some thing to pick the script? It is not intuitive like in VG5.

Thanks.

[SupportTeam]

want to pick the script to run on a particular line, how do I do that?

The starting scripts are set in the Config.xml file. See VG's \config\ subdirectory.

 

[Guest u4910]

OK that did the trick. Now I have a problem with it dialing out. I am reusing a script from VG5 that I wrote. When I call in it works, and then it is supposed to dial numbers in a list.

Attached is the log file and the script.

telejoin5.vgs

1215_2339_vgEngine.txt

[Guest u4910]

Also here is the xml that I am using. It has one line with one phone number. Do I need to modify this to work from VG5 to VG7?

 

 

<OutDialEntry> <PhoneNumber>3196880</PhoneNumber> <AnnounceMessage>e:\ivr\outbound1\1111_1.wav</AnnounceMessage> <OnAnswer>e:\ivr\outbound1\hangup.vgs</OnAnswer> </OutDialEntry>

 

[Guest u4910]

I think I have it working better now. I read the doc on the v7 xml and it calls. It is hanging up before I answer but I will try some different things.

[Guest u4910]

I'm still having an issue with the call hanging up before I can answer on the first ring.

I'm copying an xml file to generate the call.

Attached are the log files, please advise as to why the call disconnects before I answer.

Here is the xml with mostly defaults:

 

<OutDialEntry>

<PhoneNumber>3196880</PhoneNumber>

<PhoneNumberPrefix></PhoneNumberPrefix>

<ActivateTime></ActivateTime>

<DayTimeStart>0800</DayTimeStart>

<DayTimeStop>2359</DayTimeStop>

<DaysCallAllowed>MoTuWeThFrSa</DaysCallAllowed>

<LineSelection></LineSelection>

<CampaignName></CampaignName>

<Priority></Priority>

<OnAnswerLive>e:\ivr\outbound1\1111_1.wav</OnAnswerLive>

<OnAnswerMachine>e:\ivr\outbound1\1111_1.wav</OnAnswerMachine>

<OnNotAnswered></OnNotAnswered>

<OnRetriesExhausted></OnRetriesExhausted>

<AnswerTimeout></AnswerTimeout>

<RetriesLeft></RetriesLeft>

<RetriesDelay></RetriesDelay>

<RV></RV>

<CallOptions></CallOptions>

<Escalation></Escalation>

</OutDialEntry>

1219_ktTel.txt

1219_2140_vgEngine.txt

[SupportTeam]

The vgEngine trace shows that the Dialogic card hears an operator tri-tone (SIT tone) on the line, which usually indicates that an invalid number was dialed.

 

What happens when you attach an analog handset to those lines and dial the 3196880 number? Do you hear any special tones on the line?

 

 

233707.567 6 1 state Dialing 3196880...

...

233709.840 6 1 LsWaitAfterDialingOut : 133,TDX_CALLP,11,0,0,CR_CEPT,,

233709.840 6 1 dial OnOutboundCallAnswered begin [NotContacted_SitTone]