Fax Out Issues

[Guest hocheung]

Hi All,

 

Newbie here, crying for help.

 

Scenario:

 

We would like build an IVR system which allows callers to key in their fax number, then the System will send the information they needed.

 

I've crawed the whole forum aldy. Seems like we'll have to capture the user's keyin via VG and then send to 3rd party program (e.g. WINFAX) for sending out.

 

But how to? By script or what? Meanwhile, some one mentioned that the V7 release of VG will have build-in fax function. Any news?

 

Thanks in advanace!

 

Cheers,

hocheung

 

 

 

[SupportTeam]

VoiceGuide v7 can send and receive faxes.

 

Have a look at the "Outbound Call Loader" app. You'll see a text box there when you can specify a fax to be sent on outbound call. If the fax page is specified there the system will dial out and wait for fax tone from answering fax machine and if one is heard then VoiceGuide will send the specified fax. VoiceGuide will also itself start sending a fax calling tone immediately after the telephone number is dialed.

 

You can also specify the fax to be sent when loading the new outbound calls using the XML file. Use the <OnAnswerFax> field in the OutDial XML file. See: http://www.voiceguide.com/vghelp/source/ht...iallistinto.htm

 

Outgoing calls (with fax details specified) can also be loaded using VoiceGuide's Remoting or WCF interfaces.

 

You can also send fax from within a script, using a Play module. This is useful if you want to setup a HotFax type system. See: http://www.voiceguide.com/vghelp/source/html/fax_intro.htm

[Guest hocheung]

Thanks for a million.

 

3 quick questions:

 

1/ Is it possible to use the fax-out function when professional edition is being used?

2/ Do we need to purchase a dailer for this?

3/ Any scripts examples?

 

I've tried the examples scripts found on the online help but seems like it doesn't work.

 

Tks!

 

hocheung

[SupportTeam]

1/ Is it possible to use the fax-out function when professional edition is being used?

No. It's in Enterprise only.

 

2/ Do we need to purchase a dailer for this?

If the system makes an outgoing call then yes, the Dialer is needed.

 

3/ Any scripts examples?

All you do is specify a .PDF file as the file to be sent - no script is even used for the simple fax send out. Fax HotFax you just specify the .PDF file as the file to be played in a Play module.

 

I've tried the examples scripts found on the online help but seems like it doesn't work.

Please post traces capturing call and we can then look at them and see what happened.