Get Number And #

[jasonbernett]

Is it possible to have a 0 to 10 scale entry and make the # repeat the question? I have a request to make an IVR script repeat the current question whenever the person hits #. However the problem I have is with a 0 to 10 scale, I need to make the # repeat the question. Is this possible in a get number?

[SupportTeam]

Can you make scale from 0 to 9 ? Then caller would just press one digit and you can move onto next module immediately, with caller needing to press # after each number. You would then use a Play module, not a Get Numbers module.

 

You can make a "Fail" path from the Get Number module loop back to itself. The fail path will be taken if just # is pressed.

[jasonbernett]

They really really want the scale to be 0 to 10. Will the RV in the getnumber have the # in it?

[SupportTeam]

They really really want the scale to be 0 to 10.

OK, well you will need to use a Get Numbers module then with the caller pressing # after entering number (or waiting 5 seconds after last digit was pressed).

 

Will the RV in the getnumber have the # in it?

No.

[jasonbernett]

Can the vg.ini or something be changed so the caller would not have to wait 5 seconds when not pressing "#" on getnumber?

[SupportTeam]

It's better to have a scale which uses single digits, ie, a scale of 1-9 or 0-9.

 

In a Get Numbers module you can specify paths like the below and these will be taken immediately when the particular key is pressed:

 

on {2} goto [some next module]

on {3} goto [some next module]

on {4} goto [some next module]

on {5} goto [some next module]

on {6} goto [some next module]

on {7} goto [some next module]

on {8} goto [some next module]

on {9} goto [some next module]

 

Note that is using scale 1-10 pressing a "1" can mean a 1 or a start of a 10, so the system needs to wait to see which one of the two the caller is trying to enter. So you will have different system behavior when caller presses "1" then when caller presses "2" - which is sometimes confusing for caller - that is why scale of 1-9 is better.

[jasonbernett]

Thanks. That is how I already have it set-up.

 

So getting back to the question, can you change the 5 second delay when just a 1 is entered?

 

 

[SupportTeam]

You can use a Timeout path or change the global timeout setting in VG.INI

 

From http://www.voiceguide.com/vghelp/source/ht...odgetnumber.htm :

Timeout Paths

 

The timeout between key presses is set by default to 6 seconds. Default timeout values used by this module can be changed in VG.INI file - in the [moduleGetNbrs] section.

 

If a ‘Timeout’ path is specified then that path overrides the default inter-digit key press timeout, and that path will be taken whenever a timeout occurs awaiting a key press.

[jasonbernett]

Timeout_1stDigit=6

Timeout_Interdigit=6

Timeout_Confirm=6

 

 

Which one does what?

[SupportTeam]

Timeout_Interdigit