Guest micrigon Report post Posted 12/30/2008 09:36 PM Hi every body, I'm trying to realize a personal IVR system and I've bought a way2call HI-Phone desktop RS232, as suggested in 'Recommended hardware' section , but I have some configuration problem. The phone device seems to be correctly installed. At the end of the 'wizard' procedure the 'state' is 'line ID not found'. My OS is windows xp home edition with sp3. Thanks for your help. Share this post Link to post
SupportTeam Report post Posted 12/30/2008 10:00 PM Can you post some screenshots of what you are seeing? Have you used any of the sample programs that came with the HI-Phone to confirm if the HI-Phone TAPI/Wave drivers were installed properly? Share this post Link to post
Guest micrigon Report post Posted 01/07/2009 10:08 AM Hi, thanks for our attention, in control panel of winxp the device results only in the 'audio controller' group of device. If I start 'Test wizard' I can select 'Hi-phone Desktop RS232 0 - Unplugged' and push on 'Go' the log is : H/W Capabilities word=00000000 H/W Ext. Capabilities word=00000000 S/W Version=1.3.4.9 F/W Version=0.00.00 S/N= ***** Handset already Off-Hook Headset no. 2 in Headset no. 1 in Short Event: Code=000000f0 Data=00000000 In the 'Tapi setup' I can select 'Hi-phone Desktop RS232 0 - Unplugged' and configure it. In the 'device select' box of 'Sound card switcher' it doesn't appear nothing and if I select 'use headset' it goes in error state. When I start 'Drivers information' it shows: Way2Call Drivers Information: Package Version: 2.00.51 OS version: 5.1.2600 Service Pack 3 Device Information: 1. Hi-Phone Desktop RS232 0 - Unplugged Firmware Version: 0.00.00 P/N: S/N: Software Components: File: w2cUSBM.dll Description: Way2Call Multiple Hi-Phone Devices DLL Version: 1.3.4.9 Build: b001 File: ScTspML.tsp Description: Way2Call Multiple Hi-Phone Devices TSP Version: 2.00.51 Build: 0 File: w2cMultiOcx.ocx Description: Way2call Multiple Hi-Phone Devices OCX Version: 1.0.0.4 Build: 0 File: TestWiz.exe Description: Way2Call Multiple Hi-Phone Devices Test Wizard Version: 2.00.34 Build: 0 File: w2cMdSound.exe Description: Way2Call Multiple Devices As Sound Cards Version: 1.0.0.3 Build: 0 File: scwiz32.exe Description: Way2Call Multiple Hi-Phone Devices PBX Wizard Version: 2.00.34 Build: 0 File: w2cTspSetup.exe Description: Way2call TAPI Setup Version: 1.0.0.1 Build: 0 File: \drivers\ScIPTsa.sys Description: WDM Driver for Serial IP Telephony Adapter - Hi-Phone Version: 2.5.1.72 Build: multiple wave File: w2cRS232Wave.drv Description: Way2Call Hi-Phone Desktop RS232 Wave Driver Version: 1.0.2.1 Build: 0 File: w2cUsb.dll Description: Hi-Phone User Mode Device Driver Version: 2.0.9.1 Build: b0002 File: ml_setup.exe Description: Way2call Multiple Hi-Phone Devices Drivers installer Version: 2.0.0.41 Build: b001 File: w2cMultiInfo.exe Description: Way2Call drivers infromation Version: 1.0.0.3 Build: 0 Audio IN devices: 0. Realtek HD Audio input 1. Hi-Phone Desktop Serial 0 Audio OUT devices: 0. Realtek HD Audio output 1. Hi-Phone Desktop Serial 0 Thank you Michele Share this post Link to post
SupportTeam Report post Posted 01/07/2009 10:05 PM Are you able to use any of the demo apps that come with this device to confirm that it is correctly setup and configured? Any apps that would allow you to confirm that the device can answer calls and play/record/etc ? Share this post Link to post
