Answered Vs Answered_human

[mehdi_h]

Hi I have a status in the cdrout table "ANSWERED" and I have also "ANSWERED_HUMAN"

What is the difference ?

 

Tkx

Mh

[SupportTeam]

Status ANSWERED is used if the call was determined as answered. Furthermore if on outgoing calls the Dialogic card reports that the outgoing call was answered by a live person then the "ANSWERED_HUMAN" status is used.

[mehdi_h]

Yes I catched that but the point is that in the same outgoing campaign I get both of them so when I get "ANSWERED" I don't don't if it as a human anwsering or anything else. That's why i'm asking the question.

 

 

Tkx

Mh

[SupportTeam]

Please post a trace capturing the call and we can then better comment on what happened during that particular call.

[mehdi_h]

Hi I wanted to post logs as requested but I saw some trange string all along the log file. Could you please let me now what's now wrong?

 

Tkx

Mh

 

exmaple:

 

ID/GUID=1478/00000000-0000-0000-0000-000000000000, sTaskTimestamp=113917.234, diff=00:00:00

113917.234 10 dial port=1, LineStateAppPov=InGuardTimeAfterEndOfCall

113917.234 10 1 dial timeLeft=2, code=EV_TIMEOUT_DELAY_ANALOG_DXDROP

113917.250 10 dial FindCallQueryCompleted a call was not found. Port= 2, sTaskTimestamp=113917.234, diff=00:00:00.0156250

113917.250 10 dial FindCallQueryCompleted a call was not found. Port= 3, sTaskTimestamp=113917.250, diff=00:00:00

113917.265 10 dial FindCallQueryCompleted a call was not found. Port= 4, sTaskTimestamp=113917.250, diff=00:00:00.0156250

logs.zip

[SupportTeam]

This is part of tracing saved by VoiceGuide to record what is happening. There is nothing wrong with this and there are no errors or problems of any sort reported.

 

You will see this tracing if you limit ports on which outgoing calls are made, which is what it looks like you are doing - you have set for calls to only go out on port 1.

 

BTW. It also looks like you are inserting calls into the database yourself. When inserting new calls please set all the fields in the database to a value, right now you are not setting strCallOptions and strEscalationCalls, leaving them at NULL. Set those to an empty string instead.