Vbs Script (fail Path Taken)

[jasonbernett]

I have the following VBS code:

 

set vg = CreateObject("vgServices.CommandLink")

if $RV[Q3] >= 9 then
vg.Play_Start $RV_LINEID, "C:\Program Files\VoiceGuide\Scripts\Demo\Q4a.WAV"
end if

if $RV[Q3] >= 7 and $RV[Q3] <= 8 then
vg.Play_Start $RV_LINEID, "C:\Program Files\VoiceGuide\Scripts\Demo\Q4b.WAV"
end if

if $RV[Q3] < 7  then
vg.Play_Start $RV_LINEID, "C:\Program Files\VoiceGuide\Scripts\Demo\Q4c.WAV"
end if

vg.Run_ResultReturn $RV_LINEID, "verify_passed"

 

The script executes just fine and I hear the Q4a/Q4b/Q4c wav files being played. However, the Run_ResultReturn (although always being set to "verify_passed"), the path taken is the "failed" path. Why is this the case?

[SupportTeam]

Which version of VoiceGuide are you using?

 

Can you please .ZIP up and post a trace from VoiceGuide capturing the call during which this happens.

[jasonbernett]

Here are the files. We are using the trial version (still seeing if it will work for our needs).

 

BTW - I am loving this support forum.

Logs.zip

[SupportTeam]

I see that you are running this VBScript from a 'Run VBScript' module (module name: [VBQ3]).

 

When calling the Run_ResultReturn function in a a 'Run VBScript' module you should call it with "success" result, and not the "verify_passed" result. "verify_passed" can only be used if running a verification script from within a Get Numbers module verificaiton scripts.

 

Change

 

vg.Run_ResultReturn $RV_LINEID, "verify_passed"

 

to:

 

vg.Run_ResultReturn $RV_LINEID, "success"

 

and see if that works better for you. Please post here with traces if you still have problems.

 

[jasonbernett]

Thanks - That solves it.

 

I have another module (getnumber - module Q6) with the following validation code:

 

set vg = CreateObject("vgServices.CommandLink")
i = $RV_ENTEREDNUMBER
if i = 1 or i = 2 then
sResult = "verify_passed"
else
sResult = "verify_failed"
end if
vg.Run_ResultReturn $RV_LINEID, sResult
set vg = Nothing

 

The paths are set as:

on {#} goto [Q6]

on {*} goto [star]

on {success} goto [save Responses]

on {1} goto [save Responses]

on {2} goto [save Responses]

on {fail} goto [Q6]

 

I am never hearing the wav file played when the number fails verification or length? Here are the logs.

Logs.zip

[SupportTeam]

It looks like you have a Retries count set to 0. Set this to the number of times that you want the [Q6] module to retry asking for data.

 

Also recommend you remove the "on {fail} goto [Q6]" path. Using a circular path like this to point back to itself can cause an infinite loop.

 

If you still have problems please post the script as well as the traces.