Play Message Upon Answer

[jewillis]

VG 7.0.7

Dialogic D/408JCT2T1

 

I have a script for Live Answer and Answer Machine

How can I get a message to play when there is an answer only. i.e. someone picks up the phone and says nothing? We are having a problem where the live answer script does not play unless the person says hello several times or id they have a soft voice, it is not detected

 

Jeff

 

 

[SupportTeam]

If the person who answers the call says nothing then the system should eventually time out awaiting an answer (after about 8 seconds by default) and then on timeout the system will run the 'Human Answer' script.

 

If you are seeing something else happen on your system please post the traces capturing the call in question and we can then better see what happened.

[jewillis]

Can the default of 8 seconds be changed?

 

Jeff

[SupportTeam]

Should be possible to change this setting in the Dialogic drivers, but at this stage this is not implemented as there was never any real user demand for this before.

 

To enquire about getting this feature implemented please contact sales@voiceguide.com and indicate whether this is setting that you’d like ot have applied globally to all the calls made, or just calls on a certain channel(s) or would this need to be settable on a per-call basis.

[SupportTeam]

Can the default of 8 seconds be changed?

Something has just been brought to our attention that may be of use here.

 

With current v7 you are able to access all entries in the Dialogic DX_CAP structure, which includes Dialogic's low level settings which affects the Answering Machine / Live Answer detection timeouts.:

 

ca_cnosig

ca_noanswer

ca_pamd_failtime

 

There are about 30-40 settings in the DX_CAP structure, all of which are accessible to you, so you will have total control (on a per-call basis) over how the Dialogic card can do the detection.

 

For more information on the fields in the DX_CAP structure you will need to read Dialogic's documentation - see the "Voice API" file.

 

To change setting to your value (instead of using the default) you will be able to use an expression like this in the "Call Options" field (same field where CallerID to be used on the outgoing call is specified):

 

<DX_CAP><ca_cnosig>500</ca_cnosig><ca_pamd_failtime>200</ca_pamd_failtime></DX_CAP>