Call From Digital Lines (isdn Or Mobile)

[SS2008]

I'm having some trouble with IVG (Last Version) when i receive call from a digital line (ISDN or mobile).

The IVG doesn't answer the call and do it only on a second time (after 4 or more rings)

 

If the call is made from analog line there are not matters.

 

In attachment script and logs ( Analog and Digital lines test).

 

What is wrong?

Call_From_Analog_Line__Ok_.zip

Call_From_ISDN_or_Mobile_Line__Wrong_answer_.zip

CallScript.zip

[SupportTeam]

The ISDN/mobile trace only shows one call arriving to the sysetm:

 

150629.203 17 5 callstate: OFFERING crn=10000001,ev=2,LINECALLSTATE_OFFERING,0,8

...

150634.218 17 5 ev lev_CallerID [0434254905,,]

 

and that call is answered OK (script starts running on 1st Ring reported by card) and the script runs & completes with no problems.

 

If you are dialing the IVR system's number and are not seeing a call arrive on the system then you should contat the telephone company to ask them why aren't they correctly routing the call.

 

It may be a good idea to check that the right phone lines are plugged into the system and that all phone lines are cabled correctly and work.

 

(after 4 or more rings)

You may also want to attach a normal phone to the line to see how long after you dialed the number does the line start ringing.

[SS2008]

On the "Call from digital lines or Mobile" log file i found the following event about FAX that doesn't exist on the "call from analog lines" log file

 

--------------------------

150630.812 17 5 ev Dialogic 134,TDX_CST, crn=10000001, 1008,0,0,DE_TONEON,FAX,

150630.812 17 5 tqScr enq cmd_ScriptEventCode

150630.812 17 5 tqScr enq cmd_ScriptEventCode

150630.812 6 5 tqScr run cmd_ScriptEventCode FAX, iActionID=0, crn=0[1008|0|0|0|0][DE_TONEON|FAX||||]

150630.812 6 5 ScriptEvent FAX DE_TONEON|FAX|

150630.812 6 5 LsRunWaitTillFinished FAX lCode2Str=EV_UNKNOWN_134

150630.812 6 5 path {FAX} not found

------------------

 

As we don't need fax function it is possible to deactivate it?

 

There is another solution for this strange matter?

[SupportTeam]

The trace excerpt shows that although the Dialogic card reported the presence of the fax tone no action was taken when this was reported. The fax tone report was ignored. If you still want to stop these tones from being reported by the Dialogic card then you can try editing the Fax tone definition in the tone definitions of the ConfigLine.xml file.

[SS2008]

I changed the value freq1 to 2000 (on file configline.xml) in order to solve the matter but the log report another matter.

 

 

085504.046 17 5 ev Dialogic 134,TDX_CST, crn=10000002, 0,0,0,DE_RINGS,ET_RON,

085504.046 17 5 tqScr enq cmd_ScriptEventCode

085504.046 6 5 tqScr run cmd_ScriptEventCode TDX_CST, iActionID=0, crn=0[0|0|0|0|0][DE_RINGS|ET_RON||||]

085504.046 6 5 ScriptEvent TDX_CST DE_RINGS|ET_RON|

085504.046 6 5 LsRunWaitTillFinished TDX_CST lCode2Str=EV_UNKNOWN_134

085504.046 6 5 path {TDX_CST} not found

 

------------------

 

The changes made on file configline.xml are the following:

 

<Tone Name="FAX Incoming - Original Value Freq1 1100">

<Notes>Incoming fax tone</Notes>

<ID>FAX</ID>

<Freq1>2000</Freq1>

<Freq1Dev>110</Freq1Dev>

<Freq2>0</Freq2>

<Freq2Dev>0</Freq2Dev>

<On>30</On>

<OnDev>15</OnDev>

<Off>0</Off>

<OffDev>0</OffDev>

<Count>0</Count>

</Tone>

 

 

[SupportTeam]

The excerpt quoted is not a fax tone event. It's an incoming Ring event.