Vg7 + Hmp = Object Reference Not Set To An Instance Of An Object

[SteveZ]

I am trialing VG7 with the Dialogic HMP drivers (SU225 and SU237) for a VOIP-enabled solution. For now, I am testing using SJPhone in direct SIP mode from another PC to call the machine running Voiceguide. Calls are not be answered, with the following message in the vgEngine log:

131524.328  6   3       qScr  run   evCallerId EV_CALLERID, iActionID=0, crn=8000001[134217729|0|0|0|0][10.140.48.73||10.140.48.25|||]
131524.343  6   3 cid   LastCidMessage values [10.140.48.73,,10.140.48.25]
131524.343  6   3 cid   iCallerIdHasArrived=1
131524.343  6   3       AnswerTheCallIfAllowed iIvrDev=1, strDlgcDevName_Network=iptB1T1
131524.343  6   3 ERROR v7.0.3293.39631 (Tue 06/01/2009 22:01:02.03) EH_AnswerTheCallIfAllowed  : Object reference not set to an instance of an object.

  at vgEngine.modLineEv.(Int32 iLineId, Int32 crn)

If I click Hang Up on any of the 4 lines in Line Status Monitor, I see the following in the log:

131424.390 13           sockStatusLink_OnLineReceived [<request><type>hangup</type><port>1</port></request>] iLineDevicesControlled=4
131424.390 13     lscmd hangup port=1
131424.406 13   3       HangupCall ('and any associated'=False), source=LineStatusMonitorRequest, WorkModeScript=, linestate=[iDLE]
131424.453 13   3 ERROR v7.0.3293.39631 (Tue 06/01/2009 22:01:02.03) Line_Hangup_Main : Object reference not set to an instance of an object.

  at ..(Int32 iLineId, String strCallSource, Boolean bHangupAnyAssociatedCalls)

 

I have tried this on two different machines running WinXP SP2 with the same results. I did register for a trial key for the HMP drivers, so I see 4 lines in the line status monitor. Any thoughts? the vgEngine log is attached.

vgEngine.zip

[SupportTeam]

Could you please update your system to this version of VoiceGuide: [old link removed]

This new version should fix the issue that you have encountered.

[SteveZ]

The file you posted appears to be incomplete. When I try to install it, I get a message that the installer integrity check has failed. The downloaded size is only 16,138,240 bytes.

[SupportTeam]

Have just reuploaded that file and downloaded it and ran the downloaded version. The previous upload was not fully uploaded for some reason. The install is about 19.6MB.

[SteveZ]

Thank you, that solved my issue... now on to testing!