Computer Freeze

[Guest davinchycode]

Hi support,

 

I have been having this problem lately with my voiceguide. My computer freezes after some hours , sometimes for a day or two days . But when i restart the system and i try to open the voice guide it ask for my registration key. What i do next is close it and i reopen it again before it becomes stable without asking for the registration. This problem has been happening for some time and i dont know how to rectify it. I need serious help.

[SupportTeam]

Sounds like you are using version 5 of VoiceGuide (?).

 

Which version of VoiceGuide are you using?

 

Which version of Windows are you using?

 

Are you using a Voice modem or a Dialogic card or some other device?

 

Is anything else running on this system apart from VoiceGuide?

[Guest davinchycode]

I am running version 6.0.3386 professional edition 4 line license. I am using windows xp professional service pack 2. I am using Dialogic board D/41H and there is no other thing running on the computer as it is stand alone to just receive incoming calls. Thank you and expecting you quickest response on how to resolve this issue.

[SupportTeam]

Are there any errors in the Windows Events log at around the same time when the system freezes? A computer freeze can only be caused by issues on driver level or hardware issues (bad memory etc). A WinXP computer does not freeze due to application level errors.