Setting Up Virtual Office Services

[SupportTeam]

John wrote:

 

We are planning to provide Virtual Office services. One of the services is the Answering Services. Customers will need to register for their own business phone number. When our reception answer the phone, the system should b able to “track” which phone number (originating) is calling in, so that we can answer in the customer’s company name.

 

We are new to this business. Can you show / advise us how to go about setting one such VO facility? What hardware and software are needed? We plan to start small. Do you have any of the recommended software/hardware ?

 

So if we have 20 customers subscribing to our Answering Service, is that mean we need to have 20 different phone numbers/lines ??

[SupportTeam]

To track which number the caller dialed you need an ISDN service from the Telco.

 

You can the plug that ISDN line into a digital Dialogic card that VoiceGuide controls, or you can plug the ISDN line into a PBX and then plug analog extensions from the PBX into an analog Dialogic card. But if you use a PBX then the PBX must support CTI or Inband Signaling on the analog extensions. This is so that the dialed number information can be passed on to VoiceGuide.

 

You do not need a separate line for each customer. ISDN will tell you which number was dialed at the time when the cal arrives.

 

Please let us know if you have any further questions.