Voiceguide Crashing When Caller Hangs Up

[markcosta]

Hi,

 

I have just upgraded our server to Windows 2008, previously we had Voiceguide v6 running successfully with a simple script to record a message and email it.

 

I have a Dialogic D4PCI-U card with SR6 drivers (just downloaded the 174 update) - everything was working fine with Windows 2003. Now when a caller hangs up, voiceguide will sit there saying "Hanging up call...(2)" and does nothing more. It'll quit if I click the exit button. The line remains active (i.e. engaged) until I reopen Voiceguide.

 

I had been monitoring the server via Terminal Services, and thought that there might be multiple instances of vgmulti running (it was in the Startup folder - now removed), but I've eliminated this by logging on to the server locally following a reboot and making sure that there's only one copy of vgmulti running.

 

Downgrading to Windows 2003 is not an option, nor is upgrading to v7 of Voiceguide - we can't afford it at the moment because of the requirement to purchase a 4-line installation.

 

Please could you help us, we've been really happy with the product so far and I'd love to get this up and running again.

 

Please find attached a trace log.

 

Many thanks,

 

Mark Costa

0211vgm.txt

[SupportTeam]

SR6.0 drivers are not certified for use on Win2008. You must use Win2003 (or WinXP) at this stage.

[markcosta]

Just thought I'd let people know about my experience with this: I couldn't take "no" for an answer and so I persevered with this.

 

I uninstalled my SR6 SU 174 drivers and installed the SR6 Vista version (211) that I found here:

 

http://www.dialogic.com/support/helpweb/dx...211/default.htm

 

Then I installed the latest Voiceguide over the top and presto - everything's working perfectly (so far!)

 

So, it seems there is at least a degree of compatibility between Windows 2008, Dialogic SR6 SU 211 and Voiceguide 6.0.3386

 

Good luck to everyone else trying to do this

 

Mark