Call Tx

[Guest holziusa]

specs=see avatar

 

when #A calls #B and #B transfers via txmodule to #C....I can only see caller id from #B.

 

How do I pass on #A caller id to #c which is my cell phone.

 

I need to be able to see the caller id number of the original caller

not my office number which transfers the call.

 

please advise

 

thanks inadvance

[SupportTeam]

You would need to speak to your phone company to see if they can do this. Its they that could do this, not VoiceGuide. Highly unlikely that they would give you this option though.

[Guest holziusa]

I was more thinking in line of some genuis in here

would be able to script collected caler id info

and then somehow convert it to voice format and apply it to a custom greeting

so it can anounce this info when the call is transfered to my cell phone

via monitored transfer.

 

then again I am not a programmer, just a system intergrator

 

btw: whats the licensing standard for scripted add ons tyo your product

 

please direct me to the appropriate information.

 

thanks

[SupportTeam]

I was more thinking in line of some genuis in here

would be able to script collected caler id info

and then somehow convert it to voice format and apply it to a custom greeting

so it can anounce this info when the call is transfered to my cell phone

via monitored transfer.

VoiceGuide can do this right now.

(I though you wanted for CallerID to be displayed on the #C phone before the call is answered.)

To play the CallerID in the announce message just create the list of what sound files to play, save it to $RV, and then use the $RV in the "Announce Message" field.

 

eg. if CallerID is 1234 then use a script to create a string like this:

 

callfrom.wav,1.wav,2.wav,3.wav,4.wav,press1toaccept.wav

 

then save it in $RV, say: $RV[CidAnnounce]

 

and then in the transfer module, in the "Announce Message" field just specify:

 

$RV[CidAnnounce]

 

You can also create your own transfer management by using the Play modules to do the hookflashed and play the DTMF tones and then use the Say Number modules to to handle the number playing.

 

Suggest you read:

 

http://www.voiceguide.com/vghelp/source/ht...ltvariables.htm

http://www.voiceguide.com/vghelp/source/ht...odsaynumber.htm

 

btw: whats the licensing standard for scripted add ons tyo your product

please direct me to the appropriate information.

No licensing is required for those. If you want to sell a script that you have created then you are free to do so.

If you want to resell VoiceGuide licenses then please contact sales@voiceguide.com

[Guest holziusa]

thankks4followup

 

your above response is based on a static concept

meaning I would know the callers number in advance then create the wave file based on this number.

 

My interest is in a dynamic environment were I would not know the callers number inadvance

and the script would have to collect current caller id info, convert it to wave file on the fly

or

maybe the caller id value can be read using built in number prompts

 

am I reaching for the moon

 

please advise

 

 

[Guest holziusa]

did not know how to edit above post

 

I believe you answered my question via linls provided

[Guest holziusa]

I am having trouble with $RV module

 

would you be kind enough to provide a sample base on

=========================================

 

"your above response is based on a static concept

meaning I would know the callers number in advance then create the wave file based on this number.

 

My interest is in a dynamic environment were I would not know the callers number inadvance

and the script would have to collect current caller id info, convert it to wave file on the fly

or

maybe the caller id value can be read using built in number prompts"

==================================================

 

the sample for the static id info is great

 

Please provide a samble for dynamic environment.

 

thanks inadvance

[SupportTeam]

Please see bottom of this Help file page: http://www.voiceguide.com/vghelp/source/ht...odsaynumber.htm

 

Have a look at the lib_num2wav.vbs file and the vgLib_SayNumbers source code.

[Guest holziusa]

thanks for your response.

I looked at those and unable to make heads and tails out of it.

 

Would you be kind enough to provide a dynamic sample (when there is no previous record of the calling number)

of the callerid number being anounced when making a transfer to a cell phone.

 

thanks inadvance

[SupportTeam]

Have a look at and go through the attached script.

AnnouncedCidTransfer.vgs

[SupportTeam]

Actually, have you even tried doing an announced transfer? The CallerID should be played by default anyway if you leave the "Announce Message" blank.

 

Please post VoiceGuide traces from your system which capture the entire call along with the announced transfer.

 

Trace files are created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

[Guest holziusa]

thanks 4 the followup:

this solved the issue:

"Have a look at and go through the attached script. Attached File(s) AnnouncedCidTransfer.vgs ( 1.52K ) "

 

they say picture is worth a thousandth words! (-:

 

 

[SupportTeam]

Please note that you should not need to use the supplied script. If CallerID is available then the Announced Transfer option will already speak the CallerID it by default.

[Guest holziusa]

hello,

 

"Please note that you should not need to use the supplied script.

If CallerID is available then the Announced Transfer option will already speak the CallerID it by default"

 

for the above quote I was only able to see the number from which the call was transfered from.

 

not from which it originated.

 

ie: inbound call (cid#1111111111) to office transfer (cid#2222222222) to cell phone which anounced call by (cid#2222222222)

 

without the script I am not able to hear cid#1111111111 on my cell phone.

 

 

[SupportTeam]

Could you please post a copy of VoiceGuide's Trace Logs which captures the transfer, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

CallLoader=0

VoicemailManager=0

EmailSender=0

ktTel=0

ktTts=0

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.