dminof Report post Posted 02/11/2009 04:02 PM Hello, I am interested in purchasing VoiceGuide version 7 using VoIP. I followed all the steps for installation. Install 1. NET 2.0 and. NET 3.0 2 installed HMP 3.0 (SU225) In Dialogic HMP does not exist in any configuration. We need to configure anything here? As I make it? I attach the images 3 Set up the license. (4 port evaluation license) 4 install VoiceGuide 7 and select the "VoIP / HMP 5 in Config.xml set to asterisk. <? xml version = "1.0"?> <VoiceGuideConfig> <Devices_Dialogic> <Channels> <channel> <Device_Voice> DxxxB1C1 </ Device_Voice> <Device_Network> IptB1T1 </ Device_Network> <Device_Media> IpmB1C1 </ Device_Media> <protocol> IP </ Protocol> <script> D: \ Program Files \ VoiceGuide1 \ Scripts \ Credit Card Payment \ Credit Card Payment.vgs </ script> <AllowDialOut> 1 </ AllowDialOut> </ Channel> <channel> <Device_Voice> DxxxB1C2 </ Device_Voice> <Device_Network> IptB1T2 </ Device_Network> <Device_Media> IpmB1C2 </ Device_Media> <protocol> IP </ Protocol> <script> D: \ Program Files \ VoiceGuide1 \ Scripts \ Credit Card Payment \ Credit Card Payment.vgs </ script> <AllowDialOut> 1 </ AllowDialOut> </ Channel> <channel> <Device_Voice> DxxxB1C3 </ Device_Voice> <Device_Network> IptB1T3 </ Device_Network> <Device_Media> IpmB1C3 </ Device_Media> <protocol> IP </ Protocol> <script> D: \ Program Files \ VoiceGuide1 \ Scripts \ Credit Card Payment \ Credit Card Payment.vgs </ script> <AllowDialOut> 1 </ AllowDialOut> </ Channel> <channel> <Device_Voice> DxxxB1C4 </ Device_Voice> <Device_Network> IptB1T4 </ Device_Network> <Device_Media> IpmB1C4 </ Device_Media> <protocol> IP </ Protocol> <script> D: \ Program Files \ VoiceGuide1 \ Scripts \ Credit Card Payment \ Credit Card Payment.vgs </ script> <AllowDialOut> 1 </ AllowDialOut> </ Channel> </ Channels> <Parms> </ Parms> </ Devices_Dialogic> <VoIP_Lines> <VoIP_Registrations> <VoIP_Registration> <display> Asterisk_DEV6_3000 </ Display> <protocol> SIP </ Protocol> <RegServer> 192.168.1.79 </ RegServer> <RegClient> 3000@192.168.1.79 </ RegClient> <LocalAlias> Sip: 3000@192.168.1.79: 5060 </ LocalAlias> </ VoIP_Registration> </ VoIP_Registrations> <VoIP_Authentications> <VoIP_Authentication> <display> Asterisk_DEV6_3000 </ Display> <Domain> Asterisk </ Domain> <username> </ Username> <AuthUsername> 3000 </ AuthUsername> <AuthPassword> 1234 </ AuthPassword> </ VoIP_Authentications> </ VoIP_Lines> </ VoiceGuideConfig> B,R , thank you for your help Diego Miño Telalca Mis_im_genes.zip Share this post Link to post
SupportTeam Report post Posted 02/11/2009 11:50 PM The DCM Screenshot shows that HMP is not installed properly. You should see the DM3 class and the HMP_Software device underneath that. Like this: Share this post Link to post
dminof Report post Posted 02/13/2009 09:34 PM Hello, already installed Dialogic HMP. Not if I have to configure anything in HMP. Config.xml is configured to work with asterisk. Please your help B,R Diego Miño Config.zip Share this post Link to post
SupportTeam Report post Posted 02/14/2009 05:49 AM Looks like HMP is properly configured now. Can you please now .ZIP up and post the vgEngine and ktTel traces showing VoiceGuide startup. Share this post Link to post
dminof Report post Posted 02/17/2009 10:14 PM hello, I see a line. But no rings, no answer. Attached image and log Saludos Diego MIño voice_guide_LOg.zip Share this post Link to post
SupportTeam Report post Posted 02/18/2009 04:23 AM Traces show calls arriving at system, but call is dropped when HMP tries to answer the call. Error is: [invalid parameter]. We would need to see the IP level traces to see what is actually happening on this system. Please use WireShark from www.wireshark.org to capture the IP traffic when an incoming call arrives and ZIP it up and post it here. We can then see what actually happened to this VoIP call. 161036.578 368 3 ev GCEV_DETECTED crn=08000001=134217729 {3:crn_set} 161036.578 368 3 CtEventProcess (from store) idx=16, evtdev=3, crn=08000001, evttype=2084, data=006ABB08, len=8 (store: evinque=0, maxever=2) 161036.578 368 3 ev GCEV_OFFERED crn=08000001=134217729 (ktTel_HMP30 v7.0.9, Jan 4 2009 10:50:52) {3:crn_set} 161036.578 368 3 calling CIPStateMachine_NullGcevOffered next 161036.578 368 3 CIPStateMachine_NullGcevOffered START. sets the coders negotionation and other call paramters 161036.578 368 3 RemoteEndsProposedCode4rs parm_data_buf=0x78f0a9f, parm_data_size=347 161036.578 368 3 gc_util_next_parm_ex returned 'There are no more parms in the GC_PARM_BLK' 161036.578 368 3 SetTxRxVoiceChannelCoders begin 161036.578 368 3 codec order: 1:ALaw, 2:ULaw 161036.578 368 3 gc_SetUserInfo(GCTGT_GCLIB_CRN, 0x8000001, gcParmBlk=0x7157c0, GC_SINGLECALL) ok 161036.578 368 3 protocol is SIP 161036.578 368 3 gc_GetCallInfo ORIGINATION_ADDRESS_SIP=[sip:asterisk@192.168.1.79;tag=as21ba0e24] 161036.578 368 3 gc_GetCallInfo DESTINATION_ADDRESS_SIP=[sip:3000@192.168.1.81:5060] 161036.578 368 3 gc_GetCallInfo IP_CALLID=[1873b8b148ab716f484c659245e10ccf@192.168.1.79] 161036.578 368 3 gc_GetCallInfo ORIGINATION_ADDRESS=[asterisk@192.168.1.79] 161036.578 368 3 gc_GetCallInfo DESTINATION_ADDRESS=[3000@192.168.1.81:5060] 161036.578 368 3 raising LINECALLSTATE_OFFERING next 161036.578 368 3 CTelProxy::Event_CallState LINECALLSTATE_OFFERING iLineCallState=2, hCall=134217729 m_pktTelProxyClient=007D1408 161036.578 368 3 raise CallState LINECALLSTATE_OFFERING 161036.578 368 3 calling OnOffered_GetCallerID next 161036.578 368 3 OnOffered_GetCallerID start (with CallerID report) 161036.578 368 3 OnOffered_GetCallerID gc_GetCRN: crn=08000001 {3:crn_set} 161036.578 368 3 could not retrieve CALLNAME 161036.578 368 3 CTelProxy::Event_CallerId begin. name=, nbr=asterisk@192.168.1.79, dnis=3000@192.168.1.81:5060 161036.578 368 3 raise CallerId 161036.593 368 3 CTelProxy::Event_CallerId end 161036.734 4372 3 fn AnswerCall(sXMLOptions=[]) 161036.734 4372 3 gc_AnswerCall crn=08000001 161036.828 368 3 CtEventProcess (from store) idx=17, evtdev=3, crn=08000001, evttype=2086, data=006ABB08, len=8 (store: evinque=0, maxever=2) 161036.828 368 3 ev GCEV_DISCONNECTED crn=08000001=134217729 161036.828 368 3 GCEV_DISCONNECTED : gcValue=68(0x44), gcMsg=[invalid parameter], ccLibId=8, ccLibName=[GC_H3R_LIB], ccValue=0x5, ccMsg=[iPERR_BAD_PARAM], additionalInfo=[] 161036.828 368 3 CTelProxy::Event_CallState LINECALLSTATE_DISCONNECTED iLineCallState=16384, hCall=134217729 m_pktTelProxyClient=007D1408 161036.828 368 3 raise CallState LINECALLSTATE_DISCONNECTED 161036.828 4372 3 fn DropCall(sLineId=3, sXMLOptions=[], iParam1=0) 161036.828 4372 3 TelDriver_DropCall(sXMLOptions=[]) 161036.828 4372 3 gc_DropCall crn=08000001 cause=16:GC_NORMAL_CLEARING (nocausetag) 161036.828 4372 3 gc_DropCall ok 161036.843 368 3 CtEventProcess (from store) idx=18, evtdev=3, crn=08000001, evttype=2053, data=006ABB08, len=8 (store: evinque=0, maxever=2) 161036.843 368 3 ev GCEV_DROPCALL crn=08000001 161036.843 368 3 raise Dialogic GCEV_DROPCALL 2053 (2053 0 0 ) 161036.843 368 3 CTelProxy::Event_CallState LINECALLSTATE_IDLE iLineCallState=1, hCall=134217729 m_pktTelProxyClient=007D1408 161036.843 368 3 raise CallState LINECALLSTATE_IDLE 161036.843 368 3 ec ec_stream not enabled. ec_stopch not called 161036.890 4372 3 fn ReleaseCall(sLineId=3, crn=08000001, Param1=0) 161036.890 4372 3 gc_ReleaseCallEx crn=08000001 (hli->crn=08000001) in TelDriver_ReleaseCall 161036.890 4372 3 gc_ReleaseCallEx ok 161036.921 368 3 CtEventProcess (from store) idx=19, evtdev=3, crn=08000001, evttype=2137, data=006ABB08, len=8 (store: evinque=0, maxever=2) 161036.921 368 3 ev GCEV_RELEASECALL crn=08000001 161036.921 368 3 CTelProxy::Event_CallState GCEV_RELEASECALL iLineCallState=0, hCall=134217729 m_pktTelProxyClient=007D1408 161036.921 368 3 raise CallState GCEV_RELEASECALL 161036.921 368 3 gc_SetUserInfo IPPARM_SUPPORT_DTMF_BITMASK (chParam=0x2) ok 161036.921 368 3 ipm_SetParm(PARMCH_DTMFXFERMODE) call 161036.921 368 3 ipm_SetParm(PARMCH_RFC2833EVT_TX_PLT) call 161036.921 368 3 ipm_SetParm(PARMCH_RFC2833EVT_RX_PLT) call Share this post Link to post
