Trying To Fax A Pdf

[Guest u4910]

I'm trying to fax a PDF. I installed GS and the help said to install to c:\program files\voice guide\bin.
I did that and it made a gs directory there installed GS. I tried to send a PDF, no luck, so I copied from the gs.864/bin directory below that up to the voice guide/bin/gs directory. I attached a screen shot and log. Is there something I'm missing? I started a new post for this, you will see the same question on my other fax thread.

0101_1006_vgEngine.txt

[SupportTeam]

Could not find any .pdf files in the attached log. Please advise time and telephone number of call so that know where in the trace to look.

[Guest u4910]

I have a trace that has the pdf trying to be send search for "1111.pdf".

0214_1546_vgEngine.txt

[SupportTeam]

In version of VoiceGuide that you are using a fax is sent using a Play module. Trace shows that you are not sending a fax from within a Play module.

[Guest u4910]

Hm. OK. I saw another post that was using the XML tag <OnAnswerFax> and that works fine with .tif files. I stared with a play module to send .tif, but once I saw that the xml tag worked I tried that with the .xml file since that is easier for me to generate and use.

I'll go back to using a play module and let you know if that works for pdf.

[Guest u4910]

OK, now I'm am dead in the water making any outbound calls, voice or fax. I can get inbound fine. The only thing I can think of is when I did a "delete from callque" in the phone number loader.

I've attached a screen shot and log files. Please advise and thanks.

0214_1806_vgDialListLoad.txt

0214_1758_vgEngine.txt

[Guest u4910]

I noticed that the dialogic driver was having problems with something? I uninstalled the dialogic 6.0 rebooted reinstalled rebooted and vg still won't dial out. It will receive fine.

[SupportTeam]

The outbound dialing related questions should really be placed in another thread as this not a fax related issue.

 

"delete from callque" is not sufficient to delete all call information. If you are going to issue SQL statements to the database please familiarize yourself with the tables in the database first. More information on the table is also here: http://www.voiceguide.com/vghelp/source/ht...rnal_config.htm

 

At this stage suggest you just stop VG and delete the database file: C:\Program Files\VoiceGuide\data\vgDb.vdb3 and then start VG again. VG will then recreate the database.

[Guest u4910]

That fixed my outbound issue after deleting callque. Thanks, I was desparate after vg trying to dial over and over. If that happens again I know what to do.

[Guest u4910]

Still no luck faxing a PDF. I attached the log. I'm using a play module in a script called "playfax.vgs".

0215_0738_vgEngine.txt

[Guest u4910]

Maybe there is a better way to install ghostscript to make pdf to fax work?

[Guest u4910]

Also how about environment variables? I added the GS bin and lib to the PATH env variable, but that didn't seem to make a difference.

[SupportTeam]

Please try with this new version of VoiceGuide:[old link removed]

In this new version you can specify the .PDF file in the "Fax" field of the outgoing call entry and the GhostScript fiels need to be placed in VG's \gs\ subdirectory. eg: C:\Program Files\VoiceGuide\gs\

[Guest u4910]

I installed this VG on top of what I have and I still don't see a c:\Program Files\VoiceGuide\gs folder.

Should I create it?

Also, you are saying that I can now use the <OnAnswerFax> xml tag in the outdial_new.xml file?

Thanks.

[SupportTeam]

I still don't see a c:\Program Files\VoiceGuide\gs folder.

Should I create it?

Yes.

Also, you are saying that I can now use the <OnAnswerFax> xml tag in the outdial_new.xml file?

Yes, and you can now specify a .PDF file directly in the OnAnswerFax field.

[Guest u4910]

Faxing a PDF works with the 0218 version. I did have to copy the exe's and dll's from the c:\program files\voiceguide\gs\gs8.64\bin folder to the c:\program files\voiceguide\gs folder, but after that it works fine.

Thanks!

[Guest pernellwb]

 

Hello, good day

 

 

Why does everytime I attempt to fax a PDF, VG converts it to tif before sending? is that the same case as yours?

 

thanks a lot!!!!

[Guest u4910]

Faxes are only sent in CCITT 3 tiff file formats. This is simply the format that the fax is sent in. So to send any document, it goes via this format, thus the need for conversion. It is not like an email attachment where it could be sent in binary.