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Caller Id Issue

By jico, in General

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jico   

Posted

Hi,

 

I'm having issues seeing the caller id information. I know the I'm getting the service as I have a phone connected to the same line and it gets it after the second ring.

 

I've setup my Config file to wait until 4 rings.

 

<Channel>

<Name>dxxxB1C4</Name>

<NetworkIf>dxxxB1C4</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>4</RingsBeforeAnswer>

<script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<RV></RV>

</Channel>

 

The telco is Telmex in Mexico and I'm still researching the format they use.

 

I'm using the Dialogic drivers 6 and the card is a Dialogic D/41JCT-LS.

 

I'm using VoiceGuide_7.0.9 downloaded from the website.

 

I'm also attaching my logs, I hope you can help me.

 

Thanks !

 

0214_ktTel.txt

0214_2006_vgEngine.txt

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SupportTeam   

Posted

The traces show that the Dialogic card is not detecting any CallerID information which is usually sent between 1st and 2nd rings.

 

Suggest contacting the telco to enquire how they send the CallerID info.

 

 

194629.074 5156 7 CtEventProcess (from store) idx=5, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

194629.074 5156 7 ev TDX_CST (CST Event Received)

194629.074 5156 7 TDX_CST DE_RINGS data=0 ringcount=1 crn=10000001 (hli=0DFFB5C0, hli->voicedev=7, hli->linedev=7) iCallDirection=1

194629.079 5156 7 GetCallerIdInfo begin

194629.080 5156 7 CLIDINFO_CMPLT returned

194629.080 5156 7 CLIDINFO_CMPLT error [128]:[Caller ID info/sub-msg not available]

194629.082 5156 7 CLIDINFO_GENERAL error [128]:[Caller ID info/sub-msg not available]

194629.084 5156 7 CLIDINFO_CALLID error [128]:[Caller ID info/sub-msg not available] assign strCLIDINFO_CALLID:

194629.084 5156 7 setting strCLIDINFO_CALLID to NOTAVAILABLE

194629.085 5156 7 CLIDINFO_FRAMETYPE error [128]:[Caller ID info/sub-msg not available]

194629.085 5156 7 caller id frame type: UNKNOWN [0x00]

194629.112 5156 7 pbx sent display information (D42 API) not supported on this card

194629.112 5156 7 pbx sent callid information (D42 API) not supported on this card

194629.112 5156 7 info ktTel_SR60 v7.0.9, build: Jan 4 2009 10:50:37

194629.112 5156 7 CTelProxy::Event_CallState LINECALLSTATE_OFFERING iLineCallState=2, hCall=268435457 m_pktTelProxyClient=00271174

194629.112 5156 7 raise CallState LINECALLSTATE_OFFERING

194629.112 5156 7 CTelProxy::Event_Ring begin (ring count=1)

194629.113 5156 7 raise Ring 1

194629.113 5156 7 raise Dialogic TDX_CST 134 (0 0 0 DE_RINGS ET_RON )

194633.519 5156 7 CtEventProcess (from store) idx=6, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

194633.519 5156 7 ev TDX_CST (CST Event Received)

194633.519 5156 7 TDX_CST DE_RINGS data=0 ringcount=2 crn=10000001 (hli=0DFFB5C0, hli->voicedev=7, hli->linedev=7) iCallDirection=1

194633.519 5156 7 GetCallerIdInfo begin

194633.520 5156 7 CLIDINFO_CMPLT returned

194633.520 5156 7 CLIDINFO_CMPLT error [128]:[Caller ID info/sub-msg not available]

194633.522 5156 7 CLIDINFO_GENERAL error [128]:[Caller ID info/sub-msg not available]

194633.523 5156 7 CLIDINFO_CALLID error [128]:[Caller ID info/sub-msg not available] assign strCLIDINFO_CALLID:

194633.523 5156 7 setting strCLIDINFO_CALLID to NOTAVAILABLE

194633.525 5156 7 CLIDINFO_FRAMETYPE error [128]:[Caller ID info/sub-msg not available]

194633.525 5156 7 caller id frame type: UNKNOWN [0x00]

194633.525 5156 7 pbx sent display information (D42 API) not supported on this card

194633.525 5156 7 pbx sent callid information (D42 API) not supported on this card

194633.525 5156 7 CTelProxy::Event_Ring begin (ring count=2)

194633.525 5156 7 raise Ring 2

194633.525 5156 7 raise Dialogic TDX_CST 134 (0 0 0 DE_RINGS ET_RON )

194638.517 5156 7 CtEventProcess (from store) idx=7, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

194638.517 5156 7 ev TDX_CST (CST Event Received)

194638.517 5156 7 TDX_CST DE_RINGS data=0 ringcount=3 crn=10000001 (hli=0DFFB5C0, hli->voicedev=7, hli->linedev=7) iCallDirection=1

194638.517 5156 7 GetCallerIdInfo begin

194638.519 5156 7 CLIDINFO_CMPLT returned

194638.519 5156 7 CLIDINFO_CMPLT error [128]:[Caller ID info/sub-msg not available]

194638.521 5156 7 CLIDINFO_GENERAL error [128]:[Caller ID info/sub-msg not available]

194638.522 5156 7 CLIDINFO_CALLID error [128]:[Caller ID info/sub-msg not available] assign strCLIDINFO_CALLID:

194638.522 5156 7 setting strCLIDINFO_CALLID to NOTAVAILABLE

194638.524 5156 7 CLIDINFO_FRAMETYPE error [128]:[Caller ID info/sub-msg not available]

194638.524 5156 7 caller id frame type: UNKNOWN [0x00]

194638.524 5156 7 pbx sent display information (D42 API) not supported on this card

194638.524 5156 7 pbx sent callid information (D42 API) not supported on this card

194638.524 5156 7 CTelProxy::Event_Ring begin (ring count=3)

194638.524 5156 7 raise Ring 3

194638.524 5156 7 raise Dialogic TDX_CST 134 (0 0 0 DE_RINGS ET_RON )

194643.516 5156 7 CtEventProcess (from store) idx=8, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

194643.516 5156 7 ev TDX_CST (CST Event Received)

194643.516 5156 7 TDX_CST DE_RINGS data=0 ringcount=4 crn=10000001 (hli=0DFFB5C0, hli->voicedev=7, hli->linedev=7) iCallDirection=1

194643.516 5156 7 GetCallerIdInfo begin

194643.517 5156 7 CLIDINFO_CMPLT returned

194643.517 5156 7 CLIDINFO_CMPLT error [128]:[Caller ID info/sub-msg not available]

194643.518 5156 7 CLIDINFO_GENERAL error [128]:[Caller ID info/sub-msg not available]

194643.520 5156 7 CLIDINFO_CALLID error [128]:[Caller ID info/sub-msg not available] assign strCLIDINFO_CALLID:

194643.520 5156 7 setting strCLIDINFO_CALLID to NOTAVAILABLE

194643.523 5156 7 CLIDINFO_FRAMETYPE error [128]:[Caller ID info/sub-msg not available]

194643.523 5156 7 caller id frame type: UNKNOWN [0x00]

194643.523 5156 7 pbx sent display information (D42 API) not supported on this card

194643.523 5156 7 pbx sent callid information (D42 API) not supported on this card

194643.523 5156 7 CTelProxy::Event_Ring begin (ring count=4)

194643.523 5156 7 raise Ring 4

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jico   

Posted

It seems the caller id is sent in DTMF, right after the second ring.

 

Thanks, I appreciate your help.

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SupportTeam   

Posted

The last call captured in the traces does show DTMF tones sent between the 1st and 2nd ring and these were reported by VoiceGuide as CallerID.

 

That particular call was not answered by system as you have the system set to answer after 4 rings and the phone did not ring 4 times at that call (caller musty have hung up before letting the phone ring 4 times)

 

You may want to speak with telco about what does the information mean. The CallerID provided was: 01800123000013018001232020018001232020

 

201931.021 19 7 ev CallState sEvent=LINECALLSTATE_OFFERING, crn=10000003, iEvent=2 ,2,0,8,,,]. vgEngine v7.0.3293.39631 (Tue 06/01/2009 22:01:02.03)

201931.021 19 7 qScr add evCallState 2 LINECALLSTATE_OFFERING

201931.021 6 7 qScr run evCallState LINECALLSTATE_OFFERING, iActionID=0, crn=10000003[2|0|8|0|0][|||||]

201931.021 6 7 callstate: OFFERING crn=10000003,ev=2,LINECALLSTATE_OFFERING,0, sParam1=

201931.022 6 7 AnswerTheCallIfAllowed iIvrDev=4, strDlgcDevName_Network=dxxxB1C4

201931.022 6 7 rings=0, min rings before answer=4 (iCallerIdHasArrived=0)

201931.023 19 7 ev lev_CallerID [01800123000013018001232020018001232020,,]

201931.023 19 7 FireEvent_RemotingIf_VgEngine CID 0 01800123000013018001232020018001232020,,

201931.024 19 7 qScr add evCallerId 8502 EV_CALLERID

201931.024 19 7 ev ring 1, hCall=0x7 vgEngine v7.0.3293.39631 (Tue 06/01/2009 22:01:02.03)

201931.024 6 7 qScr run evCallerId EV_CALLERID, iActionID=0, crn=10000003[268435459|0|0|0|0][01800123000013018001232020018001232020|||||]

201931.024 19 7 qScr add evRing 8501 EV_RING

201931.024 19 7 ev Dialogic 134,TDX_CST, crn=10000003, 0,0,0,DE_RINGS,ET_RON,

201931.024 19 7 qScr add evScriptEvent 134 TDX_CST

201931.035 6 7 cid LastCidMessage values [01800123000013018001232020018001232020,,]

201931.035 6 7 cid iCallerIdHasArrived=1

201931.035 6 7 AnswerTheCallIfAllowed iIvrDev=4, strDlgcDevName_Network=dxxxB1C4

201931.036 6 7 rings=0, min rings before answer=4 (iCallerIdHasArrived=1)

201931.036 6 7 qScr run evRing EV_RING, iActionID=0, crn=7[1|0|0|0|0][|||||]

201931.036 6 7 FireEvent_RemotingIf_VgEngine RING 1

201931.036 6 7 time since last ring : 0.000

201931.036 6 7 state Ring 1

201931.036 6 7 AnswerTheCallIfAllowed iIvrDev=4, strDlgcDevName_Network=dxxxB1C4

201931.036 6 7 rings=1, min rings before answer=4 (iCallerIdHasArrived=1)

201931.036 6 7 qScr run evScriptEvent TDX_CST, iActionID=0, crn=10000003[0|0|0|0|0][DE_RINGS|ET_RON||||]

201931.036 6 7 ScriptEvent TDX_CST DE_RINGS|ET_RON|

201931.036 6 7 LsAwaitingCalls TDX_CST

201935.426 19 7 ev lev_CallerID [01800123000013018001232020018001232020,,]

201935.426 19 7 FireEvent_RemotingIf_VgEngine CID 0 01800123000013018001232020018001232020,,

201935.426 19 7 qScr add evCallerId 8502 EV_CALLERID

201935.426 19 7 ev ring 2, hCall=0x7 vgEngine v7.0.3293.39631 (Tue 06/01/2009 22:01:02.03)

201935.426 6 7 qScr run evCallerId EV_CALLERID, iActionID=0, crn=10000003[268435459|0|0|0|0][01800123000013018001232020018001232020|||||]

201935.426 6 7 cid LastCidMessage values [01800123000013018001232020018001232020,,]

201935.426 6 7 cid iCallerIdHasArrived=1

201935.426 6 7 AnswerTheCallIfAllowed iIvrDev=4, strDlgcDevName_Network=dxxxB1C4

201935.426 6 7 rings=1, min rings before answer=4 (iCallerIdHasArrived=1)

201935.426 19 7 qScr add evRing 8501 EV_RING

201935.426 19 7 ev Dialogic 134,TDX_CST, crn=10000003, 0,0,0,DE_RINGS,ET_RON,

201935.426 6 7 qScr run evRing EV_RING, iActionID=0, crn=7[2|0|0|0|0][|||||]

201935.427 19 7 qScr add evScriptEvent 134 TDX_CST

201935.427 6 7 FireEvent_RemotingIf_VgEngine RING 2

201935.427 6 7 time since last ring : 4.391

201935.427 6 7 state Ring 2

 

 

 

 

200905.200 6012 7 raise Ring 0

201250.405 6012 7 CtEventProcess (from store) idx=11, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201250.405 6012 7 ev TDX_CST (CST Event Received)

201250.405 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201250.405 6012 7 raise dtmf 0

201250.548 6012 7 CtEventProcess (from store) idx=12, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201250.548 6012 7 ev TDX_CST (CST Event Received)

201250.548 6012 7 TDX_CST DE_DIGITS data=49 [1], SpeedVolKeyControlsUsed=0

201250.548 6012 7 raise dtmf 1

201250.764 6012 7 CtEventProcess (from store) idx=13, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201250.764 6012 7 ev TDX_CST (CST Event Received)

201250.764 6012 7 TDX_CST DE_DIGITS data=56 [8], SpeedVolKeyControlsUsed=0

201250.764 6012 7 raise dtmf 8

201250.981 6012 7 CtEventProcess (from store) idx=14, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201250.981 6012 7 ev TDX_CST (CST Event Received)

201250.981 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201250.981 6012 7 raise dtmf 0

201251.186 6012 7 CtEventProcess (from store) idx=15, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201251.186 6012 7 ev TDX_CST (CST Event Received)

201251.186 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201251.186 6012 7 raise dtmf 0

201251.374 6012 7 CtEventProcess (from store) idx=16, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201251.374 6012 7 ev TDX_CST (CST Event Received)

201251.374 6012 7 TDX_CST DE_DIGITS data=49 [1], SpeedVolKeyControlsUsed=0

201251.374 6012 7 raise dtmf 1

201251.374 6012 7 CtEventProcess (from store) idx=16, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201251.374 6012 7 ev TDX_CST (CST Event Received)

201251.374 6012 7 TDX_CST DE_DIGITS data=49 [1], SpeedVolKeyControlsUsed=0

201251.374 6012 7 raise dtmf 1

201251.579 6012 7 CtEventProcess (from store) idx=17, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201251.579 6012 7 ev TDX_CST (CST Event Received)

201251.579 6012 7 TDX_CST DE_DIGITS data=50 [2], SpeedVolKeyControlsUsed=0

201251.579 6012 7 raise dtmf 2

201251.796 6012 7 CtEventProcess (from store) idx=18, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201251.796 6012 7 ev TDX_CST (CST Event Received)

201251.796 6012 7 TDX_CST DE_DIGITS data=51 [3], SpeedVolKeyControlsUsed=0

201251.796 6012 7 raise dtmf 3

201252.001 6012 7 CtEventProcess (from store) idx=19, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201252.001 6012 7 ev TDX_CST (CST Event Received)

201252.001 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201252.001 6012 7 raise dtmf 0

201252.217 6012 7 CtEventProcess (from store) idx=20, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201252.217 6012 7 ev TDX_CST (CST Event Received)

201252.217 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201252.217 6012 7 raise dtmf 0

201252.417 6012 7 CtEventProcess (from store) idx=21, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201252.417 6012 7 ev TDX_CST (CST Event Received)

201252.417 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201252.417 6012 7 raise dtmf 0

201252.622 6012 7 CtEventProcess (from store) idx=22, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201252.622 6012 7 ev TDX_CST (CST Event Received)

201252.622 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201252.622 6012 7 raise dtmf 0

201307.011 6012 7 CtEventProcess (from store) idx=23, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201307.011 6012 7 ev TDX_CST (CST Event Received)

201307.011 6012 7 TDX_CST DE_DIGITS data=49 [1], SpeedVolKeyControlsUsed=0

201307.011 6012 7 raise dtmf 1

201325.223 6012 7 CtEventProcess (from store) idx=24, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201325.223 6012 7 ev TDX_CST (CST Event Received)

201325.223 6012 7 TDX_CST DE_DIGITS data=51 [3], SpeedVolKeyControlsUsed=0

201325.223 6012 7 raise dtmf 3

201456.083 6012 7 CtEventProcess (from store) idx=25, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201456.083 6012 7 ev TDX_CST (CST Event Received)

201456.083 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201456.083 6012 7 raise dtmf 0

201456.235 6012 7 CtEventProcess (from store) idx=26, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201456.235 6012 7 ev TDX_CST (CST Event Received)

201456.235 6012 7 TDX_CST DE_DIGITS data=49 [1], SpeedVolKeyControlsUsed=0

201456.235 6012 7 raise dtmf 1

201456.463 6012 7 CtEventProcess (from store) idx=27, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201456.463 6012 7 ev TDX_CST (CST Event Received)

201456.463 6012 7 TDX_CST DE_DIGITS data=56 [8], SpeedVolKeyControlsUsed=0

201456.463 6012 7 raise dtmf 8

201456.657 6012 7 CtEventProcess (from store) idx=28, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201456.657 6012 7 ev TDX_CST (CST Event Received)

201456.657 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201456.657 6012 7 raise dtmf 0

201456.874 6012 7 CtEventProcess (from store) idx=29, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201456.874 6012 7 ev TDX_CST (CST Event Received)

201456.874 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201456.874 6012 7 raise dtmf 0

201457.061 6012 7 CtEventProcess (from store) idx=30, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201457.061 6012 7 ev TDX_CST (CST Event Received)

201457.061 6012 7 TDX_CST DE_DIGITS data=49 [1], SpeedVolKeyControlsUsed=0

201457.061 6012 7 raise dtmf 1

201457.266 6012 7 CtEventProcess (from store) idx=31, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201457.266 6012 7 ev TDX_CST (CST Event Received)

201457.266 6012 7 TDX_CST DE_DIGITS data=50 [2], SpeedVolKeyControlsUsed=0

201457.266 6012 7 raise dtmf 2

201457.483 6012 7 CtEventProcess (from store) idx=32, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201457.483 6012 7 ev TDX_CST (CST Event Received)

201457.483 6012 7 TDX_CST DE_DIGITS data=51 [3], SpeedVolKeyControlsUsed=0

201457.483 6012 7 raise dtmf 3

201457.688 6012 7 CtEventProcess (from store) idx=33, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201457.688 6012 7 ev TDX_CST (CST Event Received)

201457.688 6012 7 TDX_CST DE_DIGITS data=50 [2], SpeedVolKeyControlsUsed=0

201457.688 6012 7 raise dtmf 2

201457.905 6012 7 CtEventProcess (from store) idx=34, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201457.905 6012 7 ev TDX_CST (CST Event Received)

201457.905 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201457.905 6012 7 raise dtmf 0

201458.098 6012 7 CtEventProcess (from store) idx=35, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201458.098 6012 7 ev TDX_CST (CST Event Received)

201458.098 6012 7 TDX_CST DE_DIGITS data=50 [2], SpeedVolKeyControlsUsed=0

201458.098 6012 7 raise dtmf 2

201458.315 6012 7 CtEventProcess (from store) idx=36, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201458.315 6012 7 ev TDX_CST (CST Event Received)

201458.315 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201458.315 6012 7 raise dtmf 0

201604.989 6012 7 CtEventProcess (from store) idx=37, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201604.989 6012 7 ev TDX_CST (CST Event Received)

201604.989 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201604.989 6012 7 raise dtmf 0

201605.147 6012 7 CtEventProcess (from store) idx=38, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201605.147 6012 7 ev TDX_CST (CST Event Received)

201605.147 6012 7 TDX_CST DE_DIGITS data=49 [1], SpeedVolKeyControlsUsed=0

201605.147 6012 7 raise dtmf 1

201605.364 6012 7 CtEventProcess (from store) idx=39, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201605.364 6012 7 ev TDX_CST (CST Event Received)

201605.364 6012 7 TDX_CST DE_DIGITS data=56 [8], SpeedVolKeyControlsUsed=0

201605.364 6012 7 raise dtmf 8

201605.575 6012 7 CtEventProcess (from store) idx=40, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201605.575 6012 7 ev TDX_CST (CST Event Received)

201605.575 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201605.575 6012 7 raise dtmf 0

201605.780 6012 7 CtEventProcess (from store) idx=41, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201605.780 6012 7 ev TDX_CST (CST Event Received)

201605.780 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201605.780 6012 7 raise dtmf 0

201605.974 6012 7 CtEventProcess (from store) idx=42, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201605.974 6012 7 ev TDX_CST (CST Event Received)

201605.974 6012 7 TDX_CST DE_DIGITS data=49 [1], SpeedVolKeyControlsUsed=0

201605.974 6012 7 raise dtmf 1

201606.179 6012 7 CtEventProcess (from store) idx=43, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201606.179 6012 7 ev TDX_CST (CST Event Received)

201606.179 6012 7 TDX_CST DE_DIGITS data=50 [2], SpeedVolKeyControlsUsed=0

201606.179 6012 7 raise dtmf 2

201606.395 6012 7 CtEventProcess (from store) idx=44, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201606.395 6012 7 ev TDX_CST (CST Event Received)

201606.395 6012 7 TDX_CST DE_DIGITS data=51 [3], SpeedVolKeyControlsUsed=0

201606.395 6012 7 raise dtmf 3

201606.601 6012 7 CtEventProcess (from store) idx=45, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201606.601 6012 7 ev TDX_CST (CST Event Received)

201606.601 6012 7 TDX_CST DE_DIGITS data=50 [2], SpeedVolKeyControlsUsed=0

201606.601 6012 7 raise dtmf 2

201606.817 6012 7 CtEventProcess (from store) idx=46, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201606.817 6012 7 ev TDX_CST (CST Event Received)

201606.817 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201606.817 6012 7 raise dtmf 0

201607.028 6012 7 CtEventProcess (from store) idx=47, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201607.028 6012 7 ev TDX_CST (CST Event Received)

201607.028 6012 7 TDX_CST DE_DIGITS data=50 [2], SpeedVolKeyControlsUsed=0

201607.028 6012 7 raise dtmf 2

201607.233 6012 7 CtEventProcess (from store) idx=48, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201607.233 6012 7 ev TDX_CST (CST Event Received)

201607.233 6012 7 TDX_CST DE_DIGITS data=48 [0], SpeedVolKeyControlsUsed=0

201607.233 6012 7 raise dtmf 0

201931.013 6012 7 CtEventProcess (from store) idx=49, evtdev=7, crn=00000000, evttype=134, data=07EF78B8, len=4 (store: evinque=0, maxever=0)

201931.013 6012 7 ev TDX_CST (CST Event Received)

201931.013 6012 7 TDX_CST DE_RINGS data=0 ringcount=1 crn=10000003 (hli=0DE2BA20, hli->voicedev=7, hli->linedev=7) iCallDirection=1

201931.013 6012 7 GetCallerIdInfo begin

201931.014 6012 7 CLIDINFO_CMPLT returned

201931.014 6012 7 CLIDINFO_CMPLT error [128]:[Caller ID info/sub-msg not available]

201931.016 6012 7 CLIDINFO_GENERAL error [128]:[Caller ID info/sub-msg not available]

201931.019 6012 7 CLIDINFO_CALLID error [128]:[Caller ID info/sub-msg not available] assign strCLIDINFO_CALLID:

201931.019 6012 7 setting strCLIDINFO_CALLID to NOTAVAILABLE

201931.021 6012 7 CLIDINFO_FRAMETYPE error [128]:[Caller ID info/sub-msg not available]

201931.021 6012 7 caller id frame type: UNKNOWN [0x00]

201931.021 6012 7 pbx sent display information (D42 API) not supported on this card

201931.021 6012 7 pbx sent callid information (D42 API) not supported on this card

201931.021 6012 7 info ktTel_SR60 v7.0.9, build: Jan 4 2009 10:50:37

201931.021 6012 7 CTelProxy::Event_CallState LINECALLSTATE_OFFERING iLineCallState=2, hCall=268435459 m_pktTelProxyClient=002A1174

201931.021 6012 7 raise CallState LINECALLSTATE_OFFERING

201931.021 6012 7 report DTMFsReceivedBeforeCallAnswer as CID [01800123000013018001232020018001232020]

201931.022 6012 7 CTelProxy::Event_CallerId begin. name=, nbr=01800123000013018001232020018001232020, dnis=

201931.022 6012 7 raise CallerId

201931.024 6012 7 CTelProxy::Event_CallerId end

201931.024 6012 7 CTelProxy::Event_Ring begin (ring count=1)

201931.024 6012 7 raise Ring 1

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jico   

Posted

Those numbers are dialed numbers from the same line used for voiceguide. I've a phone there and thats were I verify the caller id is actually arriving, and those numbers are some I dialed to talk to the telco.

 

Still, no caller id for incoming calls was detected.

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SupportTeam   

Posted

So it looks like the Dialogic card can report DTMF tones that it detects on the line before itself going off-hook, yet it has not detected any CallerID DTMF tones. It has only detected the DTMF tones from the keys pressed by you from another phone attached to the same line.

 

Are you sure that "the caller id is sent in DTMF, right after the second ring." ?

 

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jico   

Posted

I must apologize, I talked with Telco again today, and it appears they use DTMF for other areas, but not mine. All that the guy was able to tell me is that in my region they're using FSK. He also mentioned someone building a caller id device from a Motorola chip MC14LC5447.

 

If everything makes sense, they should be using Bell 202 as it uses FSK and its supported by the chip from Motorola. I could also assume they're using only SDMF as I only get the number and not the name in may phone connected to the same line. Please let me know if you know a way I could double-check this.

 

Sorry again for the confusion, and I hope these more info could help you help me get the caller id working.

 

Thanks again for your support.

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SupportTeam   

Posted

According to D/41JCT Data Sheet that card can detect Bell 202 encoded CallerID signals, so it's hard to say why the card you have has not detected anything. If a phone attached to the same line is detecting something then looks like CallerID is being sent. Maybe try disconnecting the phone (and any other devices you may have other then the Dialogic) - maybe its presence on the line distorts the CallerID signal to the point where the Dialogic card cannot detect it.

 

From http://www.dialogic.com/products/tdm_board...D41JCTLS_ds.pdf :

Analog Caller Identification

Applicable standards Telcordia TR-TSY-000030

Telcordia TR-TSY-000031

TAS T5 PSTN1 ACLIP: 1994 (Singapore)

Modem standard Bell 202 or V.23, serial 1200 bits/sec (simplex FSK signaling)

Receive sensitivity –48 dBm (–50 dBv) to –1 dBm

Noise tolerance Minimum 18 dB SNR over 0 to –48 dBm dynamic range for error-free performance

Data formats Single Data Message (SDM) and Multiple Data Message (MDM) formats via API calls

and commands

Line impedance AC coupled 600 Ohm (@ 1.8 kHz) termination during Caller ID on-hook detection interval

Message formats ASCII or binary SDM, MDM message content

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