Wrong Script Started

[mehdi_h]

Hi

Could you please have a look on the logs and let me know why I have this issue.

 

I'm doing outgoing calls applying the "C:\Program Files\VoiceGuide\Scripts\test_A4.vgs" for human anwsers and "C:\Program Files\VoiceGuide\Scripts\MV_test_A4.vgs" for answering machines.

I' dont know why but at a certain time another script is applied called "C:\Program Files\VoiceGuide\Scripts\test.vgs"

 

thank you

Mh

0219_0021_vgEngine.zip

[SupportTeam]

Trace shows that entries loaded form database have C:\Program Files\VoiceGuide\Scripts\test.vgs specified as the script to use, so you should maybe check whatever process you use load those calls into your SQLServer database. The ID of the entry loaded is also shown in the trace file.

 

115139.203 10 dial DbProcessQueue_Callback_DoWorkFindCall oOutCallData.iID=9261

115139.203 10 dial DbProcessQueue_Callback_DoWorkFindCall oOutCallData.guid is not used [iD]

115139.203 10 dial DbProcessQueue_Callback_DoWorkFindCall oOutCallData.strPhoneNumber=[0388785169]

115139.203 10 dial DbProcessQueue_Callback_DoWorkFindCall oOutCallData.strPhoneNumberPrefix=[0]

115139.203 10 dial DbProcessQueue_Callback_DoWorkFindCall oOutCallData.datetimeActivation=[19/02/2009 11:51:38]

115139.203 10 dial DbProcessQueue_Callback_DoWorkFindCall error retrieveing strCallOptions. (probably set to null string)

115139.203 10 dial DbProcessQueue_Callback_DoWorkFindCall error retrieveing strEscalationCalls. (probably set to null string)

115139.203 10 dial live=C:\Program Files\VoiceGuide\Scripts\test.vgs, am=, fax=, onNotAnswer=, onRetriesExhausted=

115139.203 10 dial iRetriesDelay_Seconds=10800

115139.265 10 dial callque update id/guid=9261/00000000-0000-0000-0000-000000000000 nextActivateTime=19/02/2009 14:51:39, retriesLeft=-1, iRelatedPortNumber=3 : completed ok

115139.265 10 9 dial StartOutgoingCall start tel[0388785169] live[C:\Program Files\VoiceGuide\Scripts\test.vgs] am[] fax[] onNotAnswered[] onRetriesEnd[] rv[[clientid]{}] CampaignName[TEST CLIENT] options[] ID=9261

115139.265 10 9 dial making call LineState settings: tel[00388785169] live[C:\Program Files\VoiceGuide\Scripts\test.vgs] am[] fax[] noAnswer[] retriesEnd[] OnHangup[] rv[] options=[]

115139.265 10 9 state Dialing 00388785169

...

115221.437 6 9 state Human answer. Start [C:\Program Files\VoiceGuide\Scripts\test.vgs]