Vg Not Hanging Up

[mediasol]

I using a script (see attached Tcomp1.vgs) that is used for inbound calls. Each day about 10 phone calls are received and the VG system hangs up after each call.

 

However in the past few weeks we had a small number of inbound calls not hanging up, and we have had to manually hang up or shutdown VG.

 

The other day we had the problem again, this time I was able to capture the logs and screen shot.

 

Could you please have a look and see if there is problem?

TComp001.vgs

VG_Problem.doc

0216_0910_vgEngine.zip

[SupportTeam]

The script has stopped as the format of the sound file to be played could not be determined: c:\ATScript\tcomp001\Live\YMT0-090217155415-Live.wav

 

Could you please .ZIP up and post the c:\ATScript\tcomp001\Live\YMT0-090217155415-Live.wav file so that we can have a look at it?

 

We will put a fix in the next version of software that will result in script just going onto next module in these situations.

 

 

155545.374 3140 1 fn PlayStart(iLineId=1, sFileList=,c:\ATScript\tcomp001\Live\YMT0-090217155415-Live.wav, sXMLOptions=, lActionKeysEnabled=0)

155545.374 3140 1 PlayStart(hLine=1, strSoundFile=,c:\ATScript\tcomp001\Live\YMT0-090217155415-Live.wav, iPlayId=318843(0x4dd7b), iParam1=0, iParam2=0, zsParam1=, zsParam2=, keys[NotUsed])

155545.374 3140 1 PlaySetControlKeys(1,0,,,,,,,,,,)

155545.374 3140 1 PlaySetControlKeys end

155545.374 3140 1 play start (hli=08D7D920, strSoundFile=,c:\ATScript\tcomp001\Live\YMT0-090217155415-Live.wav, iPlayId=318843(0x4dd7b), iParam1=0, iParam2=0, zsParam1=, zsParam2=)

155545.374 3140 WARN play pcm WAVE tag not found. []<>[WAVE]

155545.374 3140 1 iXpbBitsPerSample_FirstFile = 16 (forced)

155545.374 3140 1 XpbDataFormat: DATA_FORMAT_PCM (default), rate_const=0x0, bits=16 (iWavFilesEncodingFormat_LastFile=0)

155545.374 3140 1 dx_setevtmsk(1, [MASK]) => 0

155545.374 3140 1 dx_setdigtyp(1, DM_DTMF) => 0

155545.374 3140 1 dx_clrdigbuf(1) => 0

155545.389 3140 1 dx_clrsvcond(1) => 0

155545.389 3140 1 play xpb: wDataFormat=8, wFileFormat=1, nSamplesPerSec=0x40, wBitsPerSample=16 ()

155545.389 3140 1 play(1, iott=0x634408, tpt=0x0, xpb=0x8d8115c) call

155545.405 3140 1 play(1, 0x634408, tpt=0x0, xpb=0x8d8115c) => -1, err=14:Data format not supported, hli=08D7D920

[mediasol]

sound file as requested!

YMT0_090217155415_Live.wav

[SupportTeam]

Looks like this is a 16kHz Stereo "32-bit float" type file. You cannot play this file using Dialogic cards. Even the Windows Sound Recorder app will not play this sound file.

 

You should check that all sound files used on your system are valid sound files - preferably 8kHz 8-bit ULaw or ALaw format.

[mediasol]

Are you saying the PC Sound drives maybe corrupted or not compatible with VG?

 

As we are using the MS Server 2003.

 

 

[SupportTeam]

Only certain format sound files can be played by VoiceGuide. Best to stick to the default sound format that you have selected at VoiceGuide install time.

 

Other supported formats are listed here: http://www.voiceguide.com/vghelp/source/html/soundfiles.htm