Logging

[kiran.mply]

Hi

 

I am unable to log data , I am attaching the log files .

This config files and script files used to work before I reinstalled my application.

After reinstalling the line is disconnecting in the middle and not is working properly

I am attaching the corresonding docs.

Need help ASAP.

logs.zip

[SupportTeam]

vgEngine trace shows that the VBScript called from module [sRecInit] never finishes. As the trace shows a copy of the ran script was saved in file:

 

C:\Program Files\VoiceGuide\temp\vbs_7_1.vbs

 

suggest you try running that file directly (just double click on it) and you should see what the error is with that script.

[kiran.mply]

Loading script

[kiran.mply]

Hi

 

When I am trying to run the script file I am getting the error

Loading script failed "C:\Program Files\VoiceGuide\temp\vbs_7_1.vbs" access is denied.

I am attaching the file.

[SupportTeam]

This could be the problem when trying to run this from VoiceGuide as well.

 

Typical causes are overzealous anti-virus software or not being logged in as Administrator. You will need to fix your system to allow you to run VBScripts in order to use VBScripts from within VoiceGuide.

[kiran.mply]

Hi Everyone

 

It worked.

 

The anti-virus was stopping the script being run.I disabled it and now its working fine.

 

Really thanks for your great support.

 

I really appreciate for your timely response and we could have our client back and making it running.

[SupportTeam]

Good to hear it's all fine, and thanks for getting back to confirm what the issue was and the resolution.