Line Status Monitor - Can Not Connect

[Guest marka]

Hi Support,

 

I have just downloaded and installed VG 7.0.9. I also downloaded and installed Dialogic's HMP3.0 as I am initially trialing the software using VOIP.

 

When I open the VG Line Status Monitor (which i assume is to show what is dialing when etc) I am unable to connect. When I click the "Connect" button the "WCF Connection Parameters" popup defaults with a Service Address (TCP) of "net.tcp://localhost:7134/PortStatus/". When I click the connect button on this popup nothing happens.

 

To assist with troubleshooting I have done the following.

 

- Stopped VG

- Deleted logs from the VG Logs dir

- Started VG

- Started Line Status Monitor

- Tried to connect

- Zipped up the log files.

 

 

btw I am not too familiar with this type of software.

 

Thanks in advance!

line_status_logs.zip

[SupportTeam]

Traces show that the Dialogic HMP layer is returning errors in response to both initial initialisation and line open commands. Suggest to try re-installing HMP and ensure that the 4 line HMP evaluation license is correctly applied.

 

 

111824.265 5936 ERROR gc_start : gcValue=140(0x8c), gcMsg=[The start procedure of a call control library failed], ccLibId=0, ccLibName=[GLOBALCALL], ccValue=0x8c, ccMsg=[The start procedure of a call control library failed], additionalInfo=[]

 

111824.375 5936 fn LineOpen(dxxx=dxxxB1C1, dti=iptB1T1, media=ipmB1C1, protocol=IP, sOpt=<port>1</port>, iRecFileFormat=7)

 

111824.609 5936 ERROR gc_OpenEx : gcValue=144(0x90), gcMsg=[GlobalCall not started], ccLibId=0, ccLibName=[GLOBALCALL], ccValue=0x90, ccMsg=[GlobalCall not started], additionalInfo=[]

 

111824.625 5936 fn LineOpen(dxxx=dxxxB1C2, dti=iptB1T2, media=ipmB1C2, protocol=IP, sOpt=<port>2</port>, iRecFileFormat=7)

 

111824.640 5936 ERROR gc_OpenEx : gcValue=144(0x90), gcMsg=[GlobalCall not started], ccLibId=0, ccLibName=[GLOBALCALL], ccValue=0x90, ccMsg=[GlobalCall not started], additionalInfo=[]

 

111824.656 5936 ERROR gc_OpenEx : gcValue=144(0x90), gcMsg=[GlobalCall not started], ccLibId=0, ccLibName=[GLOBALCALL], ccValue=0x90, ccMsg=[GlobalCall not started], additionalInfo=[]

 

111824.656 5936 ERROR gc_OpenEx : gcValue=144(0x90), gcMsg=[GlobalCall not started], ccLibId=0, ccLibName=[GLOBALCALL], ccValue=0x90, ccMsg=[GlobalCall not started], additionalInfo=[]