Escalation Issues

[jewillis]

I can not get escalation to work. I use the below and after there is no answer on the first number, VG hangs, wil not process any other calls and must be restarted. Logs attached

 

Jeff

 

 

<OutDialEntry>

<PhoneNumber>18187314522</PhoneNumber>

<OnAnswerLive>C:\Program Files\VoiceGuide\Scripts\test2rv.vgs</OnAnswerLive>

<OnAnswerMachine>retry</OnAnswerMachine>

<RetriesLeft>0</RetriesLeft>

<RetriesDelay>1</RetriesDelay>

<RV>[FilenameToPlay]{c:\stt\wav\633702496885427500.wav}</RV>

<Escalation>

<OutDialEntry>

<PhoneNumber>18188470215</PhoneNumber>

<OnAnswerLive>C:\Program Files\VoiceGuide\Scripts\test2rv.vgs</OnAnswerLive>

<OnAnswerMachine>retry</OnAnswerMachine>

<RetriesLeft>0</RetriesLeft>

<RetriesDelay>1</RetriesDelay>

<RV>[FilenameToPlay]{c:\stt\wav\633702496885427500.wav}</RV>

</OutDialEntry>

</Escalation>

</OutDialEntry>

Logs.zip

[SupportTeam]

Please try adding this entry to the Config.xml <Dialer> section:

 

<OutDialQue_PortToUse_LinkField>GUID</OutDialQue_PortToUse_LinkField>

 

and then clean the CallQue and PortToUseTables, restart VoiceGuide, and reload he escalation call.

 

If you still have problems please .ZIP up and post traces as before.