Disconnecting Calls When Placed On Hold

[Guest miva]

We have a problem with one of our systems sometimes disconnecting one of the legs of the call and we believe it may be occuring when callers are placed on hold during a two line conference call. It may be a disconnect tone being found by the system, we noted the following in the log around the time one of the legs dropped out:

 

152724.671 6 ScriptEvent OTHER_LEG_TDX_CST DE_TONEON|DISCONNECT_USER_1|

 

Also log attached for further information.

 

Currently the dial and conference is set as: bridge calls "immediately after dialing" which seems to not allow the ability to turn detection of disconnect tones off. However we still want the caller to hear ringing. Do we just change it to "after dialing. ignore disconnect tones"?

 

Thanks for your assistance.

 

Regards,

Ben.

0305_0821_vgEngine.zip

[SupportTeam]

The DE_TONEON|DISCONNECT_USER_1 event means that the Dialogic card is reporting hearing a disconnect tone.

 

It looks like your system is ISDN based, so you do not even need to use tone detection at all to detect end of call. ISDN signaling will send a message when call is ended.

 

Simplest thing to do would be to just disable the tones by setting them to improbable values. eg. you can use these settings for the disconnect/busy tones:

 

<Freq1>1000</Freq1>

<Freq1Dev>10</Freq1Dev>

<Freq2>2000</Freq2>

<Freq2Dev>10</Freq2Dev>

<On>90</On>

<OnDev>5</OnDev>

<Off>90</Off>

<OffDev>5</OffDev>

<Count>20</Count>