Is This Functioality Possible?

[Vic]

I have what may be a strange need..... Here's what I'd like to be able to do:

 

I call the IVR system (Voice Guide system has two phone lines attached)

I choose from a speed-dial like menu a phone number to call, or manually type in a number

the system places that call on the second line (like a conferance bridge)

I start talking to the person just called and the entire conversation gets recorded.

Upon hangup the call ends on both lines

Have access to download the calls to my PC so I can email them or playback later.

 

Can this be done? Kind of like being a 2-line conferance bridge with a recording function.

 

Thanks in advance!

 

[SupportTeam]

Yes it can be done and is done by a number of our customers.

 

After doing the "Dial and Conference" you just need to issue this command from a Run VBScript module:

 

strRet = vg.Record_2Lines_Start($RV[Conf_LineId_1], $RV[Conf_LineId_2], "c:\rec2lines.wav", "")

 

See: http://www.voiceguide.com/vghelp/source/html/modxfer.htm

and: http://www.voiceguide.com/vghelp/source/ht...lines_start.htm

 

 

You will need to use a Dialogic D/41JCT card or better.

 

Please let us know if you have any further questions.

[SupportTeam]

Here is the VoiceGuide Script that will ask caller for number to dial, then dials that number and records the call. It's ready to use, you just need to supply the "Please enter number to call" sound file.

2lineRec.vgs