Vg Making Unknown Callsing Using Odbc

[mediasol]

Please see the attached log. The vg is currently trying to dailing outbound enough when there is no data in the callque table. The only change to the system is ... we added a MYSQL odbc link.

 

See log and config.xml

 

This is a every strange problem. Can you help?

0306_ktTts.zip

[SupportTeam]

Using this in the Config.xml <Dialer> section should fix this:

<OutDialQue_PortToUse_LinkField>ID</OutDialQue_PortToUse_LinkField>

It looks like you are loading in your own outbound call records into this Database and are not using the GUID to link the PortToUse and the CallQue tables.

If you leave the GUID null then this error will occur unless you tell VG to use the ID field instead.

New releases have a fix that sorts out all of this internally, this release here should have this fix in it: [old link removed]

[mediasol]

I have download and install new version.

 

Have updated the config.xml

 

Same problem.... check log etc..

0306_1834_vgEngine.zip

[SupportTeam]

Are you adding and removing the entries to the dialer databases yourself?

It looks like the PortToUse table has entries that the CallQue table does not have corresponding entries for.

If you are going to edit entries in the outbound calls database yourself then you will need to ensure that the PortToUse table does not have entries in it that do not have corresponding CallQue entries.