How Does Priority Work?

[mediasol]

Hi

 

I'm use Vg version 7 and just loaded a 2000 phone numbers using the number loader, using a priority of 5.

 

Then I loaded 1 phone number using the number loader using a priority of 1.

 

VG is making a lot of calls, but the higher priority phone number call is still in the callque table and has not move even after 15 minutes.

 

I'm missing something about how priority functionality works?

[SupportTeam]

Priority ordering is specified by using the ORDER BY clause when selecting calls from the database. This clause is specified in the OutDialQue_SqlSuffix setting in the <Dialer> section of the Config.xml file:

 

<OutDialQue_SqlSuffix>ORDER BY Priority ASC</OutDialQue_SqlSuffix>

 

If you have a large number of calls loaded then ordering the retrieved calls by Priority can degrade call data retrieval speed. If you are seeing excessive call retrieval times from the database then removing this clause would speed up call retrieval.

 

If priority is being enabled then we'd recommend using a sever class database like SQL Server or MySql etc.

 

 

The above is now in the Help file and in the online help entry: http://www.voiceguide.com/vghelp/source/ht...rnal_config.htm