Send Voice Message To Telephone Issue

[Guest u4910]

I'm trying to send a recorded message to a telephone using "Send voice message to telephone". It keeps failing on this module. I read somewhere that the welcome needed to be set to "none"?

Here is the module followed by the part of the log that fails.

 

[Phone Message 2]

Type=Phone Message

DispSize=69

Txt=Schedule a call to be made to a telephone number and run a VG script when the phone is answered.

sDialPhone0=3196880

sDialWelc0=none

sDialScript0=$RV[Message]

sDialVariables0=

sDialLineSelection0=

sDialRetry0=2

sDialDelay 0=5

sDialPhone1=

sDialWelc1=

sDialScript1=

sDialVariables1=

sDialLineSelection1=

sDialRetry1=2

sDialDelay 1=5

sDialPhone2=

sDialWelc2=

sDialScript2=

sDialVariables2=

sDialLineSelection2=

sDialRetry2=2

sDialDelay 2=5

on {success} goto [Hangup the Call 1]

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

+++++++++++++++++++++++++

 

 

222711.078 6 1 FindNextVgmTitleInPathList: next module title is=[Phone Message 2]

222711.078 6 1 t clear (force=False)

222711.078 6 1 RunModule start [Phone Message,[Phone Message 2],14]

222711.078 6 1 state [Phone Message 2] Send Voice Message

222711.078 6 0 dial DbOutDialQue_AddCall '3196880','', [], [0001], [2359], daysAllowed=, lineSelection=, campaignName=Phone Message 2, priority=1, OnAnswerLive=[$RV[Message]], OnAnswerMachine=[$RV[Message]], OnAnswerFax=[], OnNotAnswered=[], OnRetriesExhausted=[], 60, 2, 5, RV=[QueuedFrom]{C:\ivr\outbound1\telejoin9.vgs}, Options= ESCALATION:

222711.078 6 1 rv replace start: [$RV[Message]]

222711.078 6 1 rvns: [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptPath]{C:\ivr\outbound1\}[scriptsPath]{C:\ivr\outbound1\}[$RV_STARTTIME]{2009-03-16 22:27:02}[$RV_DEVICEID]{1}[DlgcVoice]{dxxxB1C1}[DlgcNetwork]{dxxxB1C1}[$RV_CIDNAME]{JOHNSON MARK}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{C:\ivr\outbound1\}[$RV_CIDNUMBER]{8033196880}[Welcome]{1}[Message]{C:\ivr\outbound1\0316222706_1_8033196880.wav}[Message_RecLen100ms]{40}[Message_EndRecCause]{#}

[send Email]{info@telejoin.com}[send Email_Subject]{New Voice Mail}[send Email_Message]{New Voice Mail}[send Email_Attachment]{C:\ivr\outbound1\0316222706_1_8033196880.wav}[send Email_Cc]{}[send Email_Bcc]{}[send Email_SendResult]{ok}

222711.078 6 1 rv replace end: [C:\ivr\outbound1\0316222706_1_8033196880.wav]

222711.078 6 1 rv replace start: [$RV[Message]]

222711.078 6 1 rvns: [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptPath]{C:\ivr\outbound1\}[scriptsPath]{C:\ivr\outbound1\}[$RV_STARTTIME]{2009-03-16 22:27:02}[$RV_DEVICEID]{1}[DlgcVoice]{dxxxB1C1}[DlgcNetwork]{dxxxB1C1}[$RV_CIDNAME]{JOHNSON MARK}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{C:\ivr\outbound1\}[$RV_CIDNUMBER]{8033196880}[Welcome]{1}[Message]{C:\ivr\outbound1\0316222706_1_8033196880.wav}[Message_RecLen100ms]{40}[Message_EndRecCause]{#}

[send Email]{info@telejoin.com}[send Email_Subject]{New Voice Mail}[send Email_Message]{New Voice Mail}[send Email_Attachment]{C:\ivr\outbound1\0316222706_1_8033196880.wav}[send Email_Cc]{}[send Email_Bcc]{}[send Email_SendResult]{ok}

222711.078 6 1 rv replace end: [C:\ivr\outbound1\0316222706_1_8033196880.wav]

222711.078 6 1 ERROR v7.0.3355.29932 (Mon 09/03/2009 16:37:44.60) RunModule : : Object reference not set to an instance of an object.

 

at ..(Int32 iLineId, String sPhoneNumber, String sPhoneNumberPrefix, String sActivateTime, String sDayTimeStart, String sDayTimeStop, String sDaysCallAllowed, String sLineSelection, String sCampaignName, Int32 iPriority, String sOnAnswerLive, String sOnAnswerMachine, String sOnAnswerFax, String sOnNotAnswered, String sOnRetriesExhausted, Int32 iAnswerTimeout, Int32 iRetriesLeft, Int32 iRetriesDelay, String sRv, String sCallOptions, String sEscalationCalls)

at ..(Int32 iLineId, Int32 iModuleIdx)

222711.078 6 1 HangupCall, source=RunModule error, WorkModeScript=, yLineStateAppPov=[Connected]

222711.078 6 1 state Hanging up... [RunModule error]

222711.078 6 1 rv add [Hangup Source]{RunModule error}

222711.078 6 1 GoOnHoook_IssueDropCall start (crn=1000000f)

222711.078 6 1 t set 1 sec : EV_TIMEOUT_DELAY_ANALOG_DXDROP

222711.078 6 1 LineState set Null_InGuardTimeAfterEndOfCall

[SupportTeam]

Please update to this version: [old link removed]

This version should fix the bug with the Send Phone Message module that you have encountered.

[Guest u4910]

I saw a post with 090319 and am using that now. I saw it before I saw the reply on this post, so I just am using the very latest. That resolved the issue of "send voice message to telephone".

Now this version has everything working that I am using as far as I can tell. The only thing I haven't tried is faxing.

Thank you.