Vg Service Stopped - Why?

[Guest u4910]

My Vg service stopped. I attached the logs. Please advise.

0320_ktTel.zip

[Guest u4910]

I tried to post this this morning, but VG service stopped and I'm not sure why. I attached the logs.

0320_ktTel.zip

[SupportTeam]

Can you post the DrWatson reports of this error?

 

There is something strange happening in the ktTel trace, but it's not clear at this stage what actually happened.

 

Are the ktTel and vgEngine log levels set to 10 in VG.INI file?

 

Please tell us more about the system that you are using. Which version of Windows is used and which version of System Release drivers are used. What Dialogic cards are used on this system?

 

Do the phone lines attached to this system send CallerID as DTMF tones?

 

 

072019.031 4088 3 report DTMFsReceivedBeforeCallAnswer as CID [180036979199385602315003900#*78675001800815695278675007867500211111333312878675

002111113333128586750021111133331287867500211111333312878675002111113333128786750

021111133331287867500211111333312878675002111113333125985599786750021111133331282

901222901617867500211111333312873114731141786750021111133331873114178675002111113

333128786750078675002211111333312287867500211111333312886750021111133331287867]

 

[SupportTeam]

Could you also please .ZIP up and post the ktTel trace from the previous day, the file: 0319_ktTel.txt

[Guest u4910]

Here is the error in the event log that may point to the issue...


Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 1000
Date: 3/20/2009
Time: 7:20:21 AM
User: N/A
Computer: EARTH
Description:
Faulting application vgivrservice.exe, version 7.0.3.0, stamp 49b546c4, faulting module mscorwks.dll, version 2.0.50727.3082, stamp 492b82c1, debug? 0, fault address 0x00025155.

Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 76 00 67 00 69 00 .v.g.i.
0030: 76 00 72 00 73 00 65 00 v.r.s.e.
0038: 72 00 76 00 69 00 63 00 r.v.i.c.
0040: 65 00 2e 00 65 00 78 00 e...e.x.
0048: 65 00 20 00 37 00 2e 00 e. .7...
0050: 30 00 2e 00 33 00 2e 00 0...3...
0058: 30 00 20 00 34 00 39 00 0. .4.9.
0060: 62 00 35 00 34 00 36 00 b.5.4.6.
0068: 63 00 34 00 20 00 69 00 c.4. .i.
0070: 6e 00 20 00 6d 00 73 00 n. .m.s.
0078: 63 00 6f 00 72 00 77 00 c.o.r.w.
0080: 6b 00 73 00 2e 00 64 00 k.s...d.
0088: 6c 00 6c 00 20 00 32 00 l.l. .2.
0090: 2e 00 30 00 2e 00 35 00 ..0...5.
0098: 30 00 37 00 32 00 37 00 0.7.2.7.
00a0: 2e 00 33 00 30 00 38 00 ..3.0.8.
00a8: 32 00 20 00 34 00 39 00 2. .4.9.
00b0: 32 00 62 00 38 00 32 00 2.b.8.2.
00b8: 63 00 31 00 20 00 66 00 c.1. .f.
00c0: 44 00 65 00 62 00 75 00 D.e.b.u.
00c8: 67 00 20 00 30 00 20 00 g. .0. .
00d0: 61 00 74 00 20 00 6f 00 a.t. .o.
00d8: 66 00 66 00 73 00 65 00 f.f.s.e.
00e0: 74 00 20 00 30 00 30 00 t. .0.0.
00e8: 30 00 32 00 35 00 31 00 0.2.5.1.
00f0: 35 00 35 00 0d 00 0a 00 5.5.....

[SupportTeam]

Could you please .ZIP up and post the ktTel trace from the previous day, the file: 0319_ktTel.txt

 

0319_ktTel.txt file should let us see what events lead up to this problem.

[Guest u4910]

Here is the trace.

0319_ktTel.zip

[SupportTeam]

It looks like on this system you have some cross-talk between the lines. The DTMF tones on lines 1 are heard by line 2 even when no call was on that line and VoiceGuide was not handling such an error condition well.

Suggest you check your wiring (or maybe your card is faulty?) to make sure that this is resolved ad otherwise when there is a call on both lines then the keys pressed on one line will be heard by the other.

This version fixes this issue and will handle the above mentioned error condition: [old link removed]