New Board Added

[mehdi_h]

Hi

 

I wanted to purchase a new licence using a second D/41JCT that I have installed on a PC on which I had VG already runing well.

Since I have installed this second board I start VG, it runs but when I chech the line status panel, I do not see any lines and the status is "disconnected".

 

I have re-instlled everything even the dialogic drivers but nothing changes.

 

Please help

I have attached the logs and xml files.

 

Thank you.

0326_2255_vgEngine.zip

ConfigLine.zip

[mehdi_h]

Sorry I have succeeded starting VG described in my previous post (do not take it into account)

Now, I should see 8 lines on my line status panel but I not see only four , although I have modified my config.xml file.

 

Could you please have a look on the attached files to chekc what's wrong.

 

Thanks a lot.

log.zip

[SupportTeam]

You currently are running a 4 linje license on this system, so VoiceGuide will only open the first 4 lines specifeid in the Config.xml file.

 

Traace show that VocieGuide can see the second card so now all that you need to do is to upgrade to an 8 line license and VoceGuide will be able to open all 8 lines.

[mehdi_h]

Hi,

 

Sorry I still have some troubles. I have upgraded the licence to 8.

I can do incoming calls, but i'm not able to do outgoing calls. in the Line status panel I can see the calls being launched but nothing happens.

 

 

Please help

Mh

0327_1242_vgDialListLoad.zip

[SupportTeam]

Traces show that outgoing calls are being made. Here are some relevant lines from the vgEngine trace you just supplied:

 

124241.453 10 1 state Dialing 00610977222

124241.468 6 1 state Dialing 00610977222...

124323.562 6 1 state Human answer. Start [C:\Program Files\VoiceGuide\Scripts\test.vgs]

124323.656 6 1 state [M1] Playing wav (C:\Program Files\VoiceGuide\Sound\TeamCell.wav)

124333.718 22 wcf Action_Hangup call. iPort=1 => iLineId=1

124333.718 22 1 state Hanging up... [LineStatusWcf]

 

If the number that you expected to ring then have you tried plugging the same lines into a nornal phone and dialing the 00610977222 number from that phone to see if the call is connected over those lines?

 

If you still have problems please start a new topic on this issue.