Outbound Calls Too Loud

[Guest u4910]

I noticed this today that outbound calls are too loud, like they are at max volumn. I noticed in the vg.ini file that PlayVolume=100 is set so I changed it to PlayVolume=0 and also PlayVolume=10 and restarted each time and it still plays files too loud. They sound fine in cool edit.

 

Also, I'm limiting the length of a message a person leaves (that is later delivered as an outbound message) to RecLengthMax=120. The behaviour is that VG hangs up when the limit is reached.

I have my script set to play back a message and verify that it is good to deliver. I would like VG to go to my module that plays the message back even if it is too long (e.g. reaches the max in the vg.ini). Is there a way to trap this in the record module? Like on success or on timeout?

 

Thanks!

 

[SupportTeam]

To make the recordings quieter you would just need to edit them in the sound editor and reduce their volume.

 

To limit the recording length have a Timeout patch specified in the Record module. The Timeout path will override the RecLengthMax setting and the script will go down the Timeout path when the time is reached.

[Guest u4910]

I added this second line to my record module in the paths, and all that does it make it ask in a couple of seconds if the recording is OK. Meaning it makes it not even work for short messages.

 

on {#} goto [Play 1]

on {timeout 0} goto [Play 1]

 

Also as far as the loud wav files, even the default wavs like "The specified sound file cannot be found" are playing too loud.

[SupportTeam]

A "on {timeout 0}" path will result ins recording finishing after 0 seconds. ie. immediately. Use a value that specifies how long the recording can go on for, eg for 60 seconds max use:

 

on {timeout 60} goto [Play 1]

 

 

[Guest u4910]

OK the timeout seems to work. The first time it hung up on me after a few seconds, the second time worked perfect, so I'll keep testing.

 

As far as the volumn, inbound all responses are playing fine. When I make an outbound call it's too loud, even system files. This just started all of the sudden.

[SupportTeam]

When I make an outbound call it's too loud, even system files. This just started all of the sudden.

Maybe someting happened to the card, or the phone lines attached to the card? On some cards you may be able to set the default playback volume in the card's own drivers - you would need to check the card's drivers documentation to see if this is possible on your card.