Dailout Conf Announce

[Guest TheyCalled Paul]

Hi,

I wrote about 2 months ago and thought I would try again. I am trying to use Dial, Conference and Announce to play a message to the receipient of the outbound call. We want to play a message like 'You have a call from TheyCalled" and then connect the caller to the new outbound call. The caller hears, "Your call may be recorded" but the other party should hear our announce message. I have tried several options, the first being to upgrade my version 7 of VG as you suggested but it still does not work. We paid ADAM to add this feature to V6 and it works perfectly. They do not have to press a 1 to accept the call - in case they have a phone tree. It should be simple but I just dont get it, sorry it.

 

 

The logs just started at 12:00 AM so you should only find my test calls which are not working. I also noticed that my [bUSY] logic fails but babysteps first.

Thanks for your help.

 

0420_0000_vgEngine.zip

[SupportTeam]

In the Transfer module, in the "Bridge calls when" dropdown box: select any option other then the "Immediately after Dialing" option which is now selected.

 

Please post traces as before if you continue to have problems.

[Guest TheyCalled Paul]

HI,

I changed the Bridge option and I now hear .. this is a transfered call. It repeats 3 times and then the it goes to the next script. I wanted it to just play, "This is a transfered call" and then it goes down the wrong path. Can you please look into the log, at look at the last two calls. I really need the system to just play the message and continue like it used to. If we hit a phone try, I realize the message will not be heard, I can't have it wait the the user to press 1.

 

on {BUSY} goto [PAUSE]

on {FAIL} goto [PhoneFail]

on {FAX} goto [PhoneFail]

on {NOANSWER} goto [NoAns]

on {NORINGBACK} goto [PhoneFail]

on {timeout 30} goto [PhoneBusyNoAnser]

on {connected} goto [RecordCallData]

on {success} goto [RecordCallData]

 

Thanks,

Paul

0420_ktTel.zip

[Guest TheyCalled Paul]

Hi,

During my testing I also noticed that it was not dropping the lines properly. This was working in 7.05. With 2 calls being bridge in the line which has the originating call hangs up the other line should drop instantly.

 

Thanks,

Paul

[SupportTeam]

From the traces it looks like you are using the "Announced" transfer option, not the "Monitored" transfer option.

 

Please select the "Monitored" transfer option and post traces if you are still having a problem.

[Guest TheyCalled Paul]

Thanks GUYS!!! Perfect.

[SupportTeam]

Thanks for letting us know the issue is now resolved.

 

In summary, to get the announce message to play and the immediately connect:

 

- in the "Bridge calls when" dropdown box: select any option other then the "Immediately after Dialing" option.

- select the "Monitored" transfer option.